
Senior Leisure Operations Executive
4 days ago
In this dynamic role, you will lead the strategic and operational direction of Crown Towers' leisure and poolside food & beverage offerings.
- Oversee daily operations, including leisure and poolside food & beverage services, to ensure seamless delivery of exceptional guest experiences.
- Collaborate with culinary and F&B leadership teams to develop and implement innovative offerings that meet or exceed guest expectations.
- Plan and execute engaging poolside events and activations that drive business growth and enhance the guest experience.
- Analyze guest feedback and implement targeted service improvements to boost customer satisfaction and Net Promoter Score (NPS).
- Lead the recruitment, onboarding, and development of a high-performing team, fostering a culture of excellence and teamwork.
Requirements:
- A minimum of 5 years' experience in a leadership role within luxury hospitality, leisure, or resort operations.
- Proven track record of managing multidisciplinary teams across leisure and food & beverage functions, with a focus on delivering exceptional results.
- Demonstrated success in budget management and operational planning, ensuring alignment with business objectives.
- Experience in guest service excellence and complaint resolution, with a strong emphasis on empathy and effective communication.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders at all levels.
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