Life Insurance Claims Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $100,000 - $140,000

Our Mission:

The Claims Consultant plays a pivotal role in the proactive management of a portfolio of life insurance claims, ensuring seamless alignment with industry standards and legislative requirements.

Responsibilities:

  • Deliver exceptional customer experience through regular communication on claim status and expectation management.
  • Ensure compliance with policies, procedures, and guidelines, guaranteeing claims management adheres to industry best practices.
  • Maintain accurate and compliant work, aligning interactions with customers, advisers, and stakeholders to our Customer Service Culture.
  • Contribute to process improvement initiatives and participate in department projects as required.
  • Stay abreast of life insurance guidelines, processes, and policy changes to ensure claims handling reflects industry best practice.

Additional Expectations:

We are accountable for our actions and must adhere to our Code of Conduct. Risk management is everyone's responsibility.

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