Professional Member Retention Specialist

1 week ago


Perth, Western Australia RAC of WA Full time

At RAC, we are passionate about delivering exceptional member experiences and providing new opportunities for growth. As a Sales and Service Consultant in our Outbound Contact Centre team, you will be responsible for making outbound calls to our existing members to ensure they are getting the most out of their RAC products.

The Opportunity

We are seeking a highly motivated and results-driven individual who has previous experience in sales and/or customer service. The successful candidate will possess excellent communication skills, adaptability, and resilience, with the ability to handle a variety of different calls.

Key Responsibilities:

  • Making outbound calls to members daily to discuss their current RAC products and provide support and advice as needed
  • Working with new members to onboard them to RAC services and identify opportunities to add value to their membership
  • Developing meaningful relationships with members to drive retention and increase revenue through upselling and cross-selling opportunities
  • Meeting specific Key Performance Indicators (KPIs) related to conversion rates and member satisfaction

About You:

  • Previous experience in sales and/or customer service is essential, with a strong track record of meeting or exceeding targets
  • Excellent communication and interpersonal skills, with the ability to build rapport with members quickly
  • Ability to work in a fast-paced environment, handling multiple priorities and deadlines simultaneously
  • Strong problem-solving skills, with the ability to think critically and make sound decisions

What We Offer:

  • A competitive salary package, estimated at $65,000 - $80,000 per annum, depending on experience
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive team environment, with regular feedback and coaching
  • Opportunities for career advancement within the organisation

Please note: RAC reserves the right to close this vacancy without notice.



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