Human Centred Design Specialist

1 week ago

Sydney, New South Wales, Australia beBeeService Full time $98,765 - $123,456
Design Transformation Expert

We are seeking a highly skilled and experienced Design Transformation Expert to join our team. This is an immediate start opportunity with a contract term of 12 months and based in Surry Hills NSW.

Key Responsibilities:

- Support delivery of the Current State Stakeholder Research component of the Current State Review project for MHWSD; adopting contemporary Human Centred Design methodologies to deliver high quality analysis and synthesis of findings.
- Support the Director - Service Design to identify and map current services and stakeholder journeys.
- Perform customer and stakeholder workshops using quantitative and qualitative online and offline methods, to understand the needs and motivations driving behaviours.
- Synthesise initial research data to identify themes and patterns leading to stakeholder insights, from which to develop solution design opportunities.
- Based on research, identify ideas and initial concepts to improve interactions, both digital and in person, communicating findings and proposals in partnership with other Program staff.
- Facilitate Design Sprints and low to medium complexity co-design activities, including synthesising information quickly and converting ideas into high quality design concepts.
- Create well-developed rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
- Produce service design deliverables such as customer interaction flows, journey maps, designs, and physical/digital prototypes.
- Develop and maintain effective working relationships with internal and external stakeholders to achieve team, Divisional, Departmental and Program goals by anticipating and responding to stakeholder needs and collaborating to achieve best practice design solutions.
- Communicate project progress, achievements, updated timelines and next steps with internal stakeholders and sponsors.
- Produce Program and Project management reporting and documentation.
- Support members of the Strategic Development team; identifying and encouraging development and learning opportunities to support section, Division and Departmental objectives
- Other duties as directed by the Executive Director - Strategic Development, to support the efficient operations of the two programs of work.
- Support an environment that encourages a willingness to adopt participative workplace practices in line with policies of Workplace Health and Safety, Workplace Diversity, and the Australian Public Service values, Employment Principles and the APS Code of Conduct.

Selection Criteria:

  • Supports strategic thinking
  • Achieves results
  • Supports productive working relationships

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