Critical Incident Management Specialist

1 week ago

Brisbane, Queensland, Australia beBeeIncidentManagement Full time $98,765 - $123,456
Job Overview

We are seeking a highly skilled clinician to provide clinical excellence in the delivery of critical incident support across Australia.

About This Role:
  • This is a critical role that requires a strong background in the EAP industry, clinical services, and wellbeing support.
  • The ideal candidate will have at least three years of post-graduate experience and be passionate about helping others through crisis situations and providing exceptional customer service.
  • They should excel in both individual and team settings and have a commitment to continuous improvement in clinical practices.
The Day-to-Day Responsibilities:
  1. Provide timely and efficient clinical case management, including escalations, while adhering to policy and procedure requirements.
  2. Deliver psychological first aid and psycho-education to clients affected by critical incidents.
  3. Collaborate with internal teams to ensure cohesive service delivery.
  4. Maintain high standards of customer service by interacting empathetically and proactively with all stakeholders.
About Our Team:

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

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