
Critical Incident Resolution Specialist
3 days ago
About the Role:
We are seeking an experienced IT Service Management professional to join our team as an Incident Manager.
The successful candidate will be responsible for managing and overseeing incident resolution, ensuring minimal disruption to services. This role involves driving improvements in incident management processes, enhancing current systems and processes, and collaborating with internal teams and external vendors.
Key Responsibilities:
- Manage and oversee incident resolution, ensuring minimal disruption to services.
- Drive the development and improvement of the on-call component for major incident management.
- Lead the response to significant incidents affecting network and IT infrastructure.
- Produce comprehensive incident documentation.
Required Skills & Qualifications:
5+ years of experience as an Incident Manager in large-scale telecommunications or ISP environments. Deep understanding and certification in ITIL. Demonstrated experience in incident management processes. Strong leadership and communication skills.
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