Effective Incident Governance Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeIncident Full time $80,000 - $123,456

Job Title: Incident Governance Specialist

">

At Optus, we're committed to shaping the future through innovation and continuous improvement. We value a diverse and inclusive workforce, where different backgrounds and perspectives help us better serve our customers.

We are seeking an experienced and collaborative incident governance specialist to join our service management office.

In this role, you will govern incident processes across our enterprise customer portfolio, ensuring alignment between service management tools, delivery teams, and vendor partners. This position is ideal for someone who thrives in high-visibility environments, enjoys stakeholder engagement, and is passionate about process optimization and continuous improvement.

Key Responsibilities:

  • Govern incident processes, ensuring alignment across internal teams, vendors, and client delivery groups.
  • Provide expertise on incident frameworks to manage critical incidents effectively.
  • Oversee performance reporting, delivering insights and recommendations to senior stakeholders.
  • Collaborate with suppliers and vendors to meet contractual obligations and drive improvements.
  • Support the integration and scalability of ITSM tools and processes across multiple environments.

What We're Looking For:

Requirements:

  • Minimum 3 years' experience managing SLAs and incident governance in an ICT environment.
  • Strong understanding of ITIL processes (Foundation required; Intermediate OSA certification highly regarded).
  • Experience interpreting SLAs, managing performance reports, and influencing stakeholders.
  • Excellent stakeholder management and negotiation skills in a complex organization.
  • Australian Citizenship and eligibility for AGSVA Baseline clearance (current clearance desirable).

Benefits:

  • Flexible work arrangement: 3 days in the office, 2 days remote.
  • Inclusive parental leave of up to 16 weeks.
  • Additional leave days and access to wellbeing resources.
  • Extensive learning opportunities and employee-led groups for connection and support.

Join Our Team:

Explore what it's like working at Optus and discover how you can grow your career with us.

  • Incident And Sla Governance Manager

    2 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    We will only be considering Australian Citizens and Permanent Residents for this role.Incident and SLA Governance ManagerAt Optus, we're committed to shaping the future through innovation and continuous improvement.We value a diverse and inclusive workforce, where different backgrounds and perspectives help us better serve our customers.We are seeking an...

  • Effective Governance Strategist

    6 days ago

    Brisbane, Queensland, Australia beBeeGovernance Full time $80,000 - $100,000

    Procurement Governance Specialist RoleThis is a key position that requires strategic support to enhance procurement governance.The successful candidate will be responsible for coordinating and preparing meeting resources concerning whole-of-government procurement, enabling the sharing of information across relevant committees, advisory groups, and forums.Key...

  • Incident Management Specialist

    7 days ago

    Brisbane, Queensland, Australia beBeeConsumerRisk Full time $120,000 - $140,000

    We are seeking a highly skilled manager to oversee the end-to-end management of risk and compliance related matters. As a key member of our organisation, you will be responsible for leading a team and ensuring the successful resolution of consumer incidents.Key Responsibilities:Lead, coach and mentor a team of specialists to develop capability and build a...

  • Technology Incident Specialist

    1 week ago

    Brisbane, Queensland, Australia Airservices Australia Full time $90,000 - $120,000 per year

    Full-time position for an experienced Technology Incident Specialist to join the Service Management & Operations team. Position can be either Brisbane or Melbourne based. A collaborative and supportive environment that values professionalism, objectivity, and integrity. Summary Do you have the drive and capability for a high-profile role supporting...

  • Incident Resolution Specialist

    7 days ago

    Brisbane, Queensland, Australia beBeeIncidentManagement Full time $123,000 - $126,000

    Incident Resolution SpecialistDeliver exceptional service to our customers by resolving incidents efficiently and effectively. As a key member of our Service Management team, you will support all areas of our business, ensuring timely resolution and minimum business impact.Analyse the entire lifecycle of incidents (P1-P4) to ensure timely resolution and...

  • Healthcare Governance Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeGovernance Full time $69,096 - $71,860

    Job Title: Healthcare Governance SpecialistWe are seeking a highly experienced professional to take ownership of quality and safety across multiple healthcare sites, ensuring consistent, high-quality care and accountability at all levels of the organization.This is an opportunity to shape governance systems across a rapidly expanding national network. You...

  • Hse Incident Investigation Manager

    7 days ago

    Brisbane, Queensland, Australia Energy Queensland Full time

    Powering your life | Market-leading salaries | Yearly EBA increases- Opportunity to sit in Toowoomba, Brisbane, Rockhampton, Mackay, Townsville, or Cairns- Permanent opportunity | 9-day $184k+ | 10-day $208k+ | plus 14.75% super**_Ready to drive Queensland's clean energy future? Join us as a _**HSE Incident Investigation Manage**_r and build a rewarding...

  • Critical Incident Specialist

    7 days ago

    Brisbane, Queensland, Australia beBeeCrisis Full time $100,000 - $150,000

    At the forefront of crisis management, we strive to provide unparalleled support to individuals in need. Our mission is to empower clinicians to deliver exceptional care and compassion in the face of adversity.About the RoleWe seek a highly skilled clinician to join our team as a specialist in critical incidents. In this role, you will be responsible for...

  • Security Governance Professional

    6 days ago

    Brisbane, Queensland, Australia beBeeCybersecurity Full time $80,000 - $120,000

    Security Governance SpecialistThe role of the Security Governance Specialist is critical in ensuring effective security management and compliance within an organization.This position involves developing and implementing security policies, conducting regular risk assessments, and enforcing adherence to regulatory requirements.Develop and enforce security...

  • Incident Manager

    2 days ago

    Brisbane, Queensland, Australia Nextdc Full time

    **Company Description**At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.NEXTDC is an exciting ASX 100-listed...