Head of Engineering

4 weeks ago

Melbourne, Victoria, Australia Gentrack Full time
About the Role

We are seeking an experienced Head of Engineering to lead our Australian Delivery Engineering teams. As a key member of our senior leadership team, you will be responsible for driving the engineering practice, ensuring high-quality outputs, and meeting delivery deadlines.

Key Responsibilities
  • Lead the AU engineering and delivery managers, as well as other key senior roles as required
  • Understand and measure performance metrics and deliver ongoing improvements
  • Contribute to the engineering practice, driving ongoing improvement
  • Understand our emerging technology and work to minimize the impacts to Delivery Engineering and ultimately our customers
  • Work with other senior staff and leaders to drive innovation across APAC
  • Foster a team environment, creating high-performing teams
  • As a member of the Australian senior leadership team, work on initiatives to uplift and scale the Australian business
  • Look to increase efficiencies in the engineering practice and drive improvements in customer profitability
  • Create transparency into engineering performance, monitor, and report on key metrics
  • Work with other senior leaders to transfer knowledge to the engineering teams and understand the technology roadmap to prepare Delivery Engineering for adoption of new products and features
  • Guide and support the AU engineering and delivery managers to ensure the delivery of engineering services securely
  • Work with PMO, Engineering, and Delivery Managers and Customer Success to manage resource supply and demand
  • Work to advance the security and automation in the engineering practice
  • Foster the evolution of the delivery engineering team culture in a growing organization
  • Drive change within the development organization and foster a positive culture of continuous improvement
  • Create an inclusive and diverse environment where people can do their best work
  • Drive individual growth through recognition, opportunities, and incentives
  • Assist and support your team's support service as part of the escalation/de-escalation processes
  • Recognize gaps in our service delivery and propose and support changes to address
  • Manage and prioritize customer requests in an effective and sustained manner that builds and strengthens customer relationships
  • Absorb to the Compliance Policies and Procedures of the Company
  • Take reasonable care of your own and other people's Health & Safety in the workplace
  • In addition to this, you are required to carry out any other duties as reasonably requested by your direct line leader
Requirements
  • Demonstrated experience in leading and managing engineering teams, including overseeing software delivery processes, ensuring high-quality outputs, and meeting delivery deadlines
  • Track record of managing and improving operational processes with extensive experience in implementing and optimizing Agile methodologies across numerous teams
  • Experience in defining and executing engineering strategies that align with business objectives, including capacity planning, resource management, recruitment, and risk mitigation
  • Deep understanding of software delivery processes and what it takes to drive successful delivery of high-quality, secure software
  • A passion for people and a track record of nurturing and growing them to be the best they can be
  • Experience in and ideas for influencing change and growth of development teams
  • A relentless drive for continuous improvement in processes, others, and yourself
  • Exceptional communication skills, and being a good listener
  • Can-do attitude, a passion for excellence, and a commitment to be the best
  • High levels of energy, sound judgment, and determination to achieve with a sense of urgency
  • High attention to detail
  • Ability to give and receive positive and constructive feedback
  • A relevant tertiary qualification in computer science or equivalent experience
About Us

We are a global, high-growth organization with a culture full of people passionate about transformation and making a difference. We offer a competitive reward package that truly awards our top talent and a chance to make a true impact on society and the planet.

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