Experienced Gaming Attendant

7 days ago


Browns Plains, Queensland, Australia Greenbank Services Club Full time

About Us

Greenbank Services Club is an exciting entertainment venue in SEQ, offering a 300 machine gaming floor, Gardens Café, Eats On Anzac restaurant, multiple function rooms & bars, and a fully supervised Kids Club Room. Our commitment to 5-star customer service ensures members and guests receive a customised experience on every visit.

About the Role

As a key member of our gaming team, you will help create an unforgettable experience with our 300 gaming machines, cashier, Keno, and gaming bar. You will work alongside friendly and welcoming personalities who deliver exceptional customer service consistently and professionally.

Key Responsibilities

  • Provide prompt, friendly customer-focused advice and assistance to members and guests regarding machine or loyalty systems
  • Communicate effectively and take food/drinks orders
  • Handle all cash and gaming transactions efficiently, ensuring the security of cash and privacy of members' information
  • Provide prompt, friendly, customer-focused beverage service to members and guests
  • Deliver efficient customer service to members and guests
  • Promote Club events and deliver information to all patrons
  • Clean and maintain a clean and tidy work area
  • Cashier duties, including providing Keno services and cash payouts

About You

We are seeking someone with previous experience in hospitality or a customer-related industry, possessing a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with customers and impeccable grooming, presentation, and communication skills.

Essential Skills & Competencies

  • Experience or knowledge of Electronic Gaming Machines
  • Knowledge of RSG legislative requirements
  • Proven ability to deal with a diverse demographic
  • Ability to improve communications and form strong customer relations
  • Effective time management and organisational skills
  • Immaculate personal presentation and service

Requirements and Qualifications

  • Previous experience (minimum 2 years) in a similar role
  • Responsible Service of Alcohol certificate (can acquire after employment)
  • Responsible Service of Gaming (can acquire after employment)
  • Comply with the current vaccine mandate as directed by Queensland Health
  • Working rights in Australia


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