Experienced Gaming Attendant

2 months ago


Browns Plains, Queensland, Australia Greenbank Services Club Full time
About the Role

We are seeking a skilled and customer-focused individual to join our gaming team at Greenbank Services Club. As a Gaming Attendant, you will play a key role in delivering exceptional customer service and creating a memorable experience for our members and guests.

Key Responsibilities
  • Provide prompt and friendly customer-focused advice and assistance to members and guests in relation to machine or loyalty systems
  • Communicate effectively and take food/drink orders
  • Handle all cash and gaming transactions in an efficient manner and ensure the security of cash and privacy of members' information
  • Provide prompt, friendly, customer-focused beverage service to members and guests
  • Deliver efficient customer service to members and guests
  • Promote Club events and efficiently deliver information to all patrons
  • Clean and maintain a clean and tidy work area
  • Cashier duties including providing Keno services and cash payouts
Requirements and Qualifications
  • Previous experience (minimum 2 years) in a similar role
  • Responsible Service of Alcohol certificate (can acquire after employment)
  • Responsible Service of Gaming (can acquire after employment)
  • Comply with the current vaccine mandate as directed by Queensland Health
  • Working rights in Australia
About You

We are looking for someone with a passion for delivering excellent customer service and a willingness to build long-term relationships with customers. You will have impeccable grooming, presentation, and communication skills, and be able to work both independently and in a team environment.

To be successful in this role, you will possess the following essential skills and competencies:

  • Experience or knowledge of Electronic Gaming Machines
  • Knowledge of RSG legislative requirements
  • Proven ability to deal with a diverse demographic
  • Ability to improve communications and form strong customer relations
  • Effective time management and organisational skills
  • Immaculate personal presentation and service


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