SAP Fioneer Customer Service Leadership Role

5 days ago

Sydney, New South Wales, Australia SAP Fioneer Full time

We are seeking a skilled and experienced Customer Service Manager to join our team at SAP Fioneer. This is a critical role that requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs.

The successful candidate will be responsible for ensuring high levels of customer satisfaction by providing exceptional support and resolving complex issues in a timely manner. They will work closely with customers to understand their business goals and challenges, and develop strategies to address these areas.

This is an exciting opportunity for a motivated and results-driven individual who wants to make a real impact in the financial services industry. As a key member of our team, you will have the chance to contribute to the growth and success of our organization, while also developing your skills and expertise in a dynamic and supportive environment.

Salary: $120,000 - $150,000 per year (dependent on experience)

Key Responsibilities:

  • Provide exceptional customer service and support, responding to queries and resolving issues in a timely and professional manner
  • Develop and maintain strong relationships with customers, building trust and understanding through regular communication and feedback
  • Work closely with internal teams to ensure seamless delivery of services and support, aligning with customer needs and expectations
  • Analyze customer data and feedback to identify trends and areas for improvement, making recommendations for process enhancements and new initiatives
  • Maintain up-to-date knowledge of industry developments and best practices, applying this expertise to drive customer value and growth

Requirements:

  • Proven experience in customer-facing roles, with a strong track record of delivering exceptional service and support
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
  • Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions
  • Ability to work in a fast-paced environment, prioritizing tasks and managing competing demands to meet deadlines and deliver results
  • Knowledge of the financial services industry and its regulatory requirements, with the ability to apply this expertise to drive customer value and growth

Benefits:

We offer a competitive salary and benefits package, including health insurance, retirement savings plan, and generous paid time off. We are committed to providing a supportive and inclusive work environment, where all employees feel valued and empowered to succeed.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team at SAP Fioneer and contribute to the growth and success of our organization.

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