Customer Support Specialist: Product Expert

7 days ago

Sydney, New South Wales, Australia HSI Full time
About the Company

Solv, a subsidiary of Health & Safety Institute (HSI), is a leading provider of Environmental Health and Safety (EHS) and workforce development software, training, and compliance solutions. With a strong focus on innovation and customer satisfaction, Solv aims to deliver simple, secure, and effective online systems for businesses to manage workplace health, safety, injury, and claims information.

Job Summary

We are seeking an experienced Customer Support Specialist to join our team in Sydney, Australia. As a key member of our Customer Support Team, you will be responsible for providing high-quality support to our clients, ensuring their success with our product.

Responsibilities
  • Manage a high volume of tickets in an online support system (Salesforce)
  • Provide clear responses and expert advice to support requests while maintaining high standards of support
  • Investigate and undertake testing where required, and/or liaise internally with product specialists and Customer Success Managers
  • See matters through to resolution and go over and above when providing guidance and solutions to our clients
  • Facilitate product training (via Zoom webinar and occasionally face-to-face)
  • Continue to optimize the way we provide customer support through driving new process improvement and automation initiatives within the team
  • Support team members with ad-hoc or administrative tasks
Requirements
  • A customer-centric attitude, with a willingness to go over and above to amaze our clients
  • A positive and proactive attitude, with a willingness to learn
  • Ability to work both autonomously, as well as in a team environment where communication is key
  • Attention to detail to fully understand client system scenarios to problem solve
  • Great time management and organization skills, with the ability to prioritize tasks effectively
  • Excellent written and verbal communication skills
  • Experience working within a fast-paced customer support environment
  • Strong computer skills, with proficiency in Windows and Microsoft applications
Competencies
  • Adaptability - The ability to balance competing priorities and multiple projects in a fast-paced environment
  • Positive Interactions – You have a positive attitude with strong interpersonal, verbal, and free written communication skills
  • Collaboration – The ability to work with colleagues to meet customer needs
  • Problem Solving – The ability to listen to customers and patiently troubleshoot support challenges
  • Impact – Provide excellent customer service with the ability to satisfactorily resolve customer issues
  • Initiative – You are driven, self-motivated, and able to work autonomously
  • Customer Focused – A willingness to go over and above to amaze our clients is a must
Estimated Salary Range

$65,000 - $85,000 per annum, depending on experience

Benefits
  • Access to a confidential and free EAP Service (Employee Assistance Program)
  • Birthday Bonus Day – A day of paid leave for your birthday
  • Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
  • Hotel Discounts for yourself, family + friends
  • Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses
  • Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee's are entitled to 16 hours of volunteer leave per year to support causes that align with our mission 'Connection Workplace Safety, Compliance and Employee Development'
  • A flexible working environment
  • A collaborative and supportive team-based environment

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Intercom Full time

    Unlock Customer Potential as a Customer Support SpecialistWe are seeking an experienced and passionate Customer Support Specialist to join our growing team at Intercom. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences that drive growth and loyalty.About the RoleThis is an exciting opportunity for...

  • Customer Support Specialist

    2 days ago

    Sydney, New South Wales, Australia HSI Full time

    About the RoleWe are seeking a skilled Workplace Safety Expert to join our Customer Support Team. This role requires a focus on customer satisfaction, and excellent communication and interpersonal skills are necessary for this customer-facing position.The successful candidate will be responsible for managing a high volume of tickets in an online support...

  • Customer Support Specialist

    11 hours ago

    Sydney, New South Wales, Australia Microsoft Full time

    OverviewWe are seeking a highly skilled and experienced Customer Support Specialist to join our team. As a key member of our technical support team, you will be responsible for resolving complex customer technical issues, providing expert advice, and collaborating with internal teams to deliver exceptional customer experiences.

  • Technical Product Expert

    3 weeks ago

    Sydney, New South Wales, Australia WiseTech Global Full time

    About WiseTech GlobalWe are a technology company that builds leading solutions for the global logistics industry. Our customers include some of the world's largest logistics companies.At WiseTech Global, we empower supply chains by creating breakthrough products that solve complex problems. We strive to make a meaningful impact and deliver high-quality...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Avetta Full time

    Job SummaryWe are seeking a skilled Customer Support Specialist to join our team as a Prequalification Expert. This role involves providing exceptional support to Avetta customers, assisting in the development and maintenance of a world-class prequalification system.About the RoleThis is an entry-level/early career position that requires excellent...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Perkbox Full time

    Unlock Your Potential as a Customer Support SpecialistAt Perkbox, we're on a mission to revolutionize the employee experience. As a Customer Support Specialist, you'll play a vital role in delivering exceptional support to our customers, helping them get the most out of our products and services.Key Responsibilities:Provide timely and professional support to...

  • Customer Support Expert

    5 days ago

    Sydney, New South Wales, Australia Axon Full time

    About the RoleWe are seeking a skilled Customer Support Expert to join our Technical Support team at Axon. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving further adoption of our products.

  • Credit Risk Specialist

    1 week ago

    Sydney, New South Wales, Australia Internetwork Expert Full time

    Job SummaryWe are seeking a Credit Risk Specialist to join our team at Internetwork Expert, Australia's largest and fastest-growing independent agency in digital marketing. As a Credit Risk Specialist, you will be responsible for assessing creditworthiness of clients and providing administrative support to the Collection Coordinator.

  • Customer Support Specialist: Workplace Health and Safety Expert

    4 days ago

    Sydney, New South Wales, Australia HSI Full time

    About SolvSolv is a leader in Environmental Health and Safety (EHS) and workforce development software, training, and compliance solutions owned by Health & Safety Institute (HSI).Our product delivers simple, secure, and effective online systems that make it easier for businesses to manage their workplace health, safety, injury, and claims information.We...

  • Product Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Woolworths Full time

    Product Support Specialist Role Overview The Product Support Specialist plays a vital role in enabling our Supermarkets Commercial team to optimise our range and space management applications. This involves collaborating closely with the Product Owner on backlog management, requirements reviews, testing, and deployment activities.Key Responsibilities Work...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Compass Education Full time

    Customer Support Specialist - NSWCompass Education is seeking a highly skilled Customer Support Specialist to join our team in New South Wales. As a key member of our support team, you will provide exceptional customer service and training to our clients, empowering them to enhance parent engagement, reduce administrative burden, and allocate more time...

  • Technical Customer Support Expert

    2 days ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time

    About LEAP Legal SoftwareLEAP Legal Software is a global leader in providing innovative productivity solutions for the legal industry. With a strong commitment to continuous improvement, our team of passionate experts has been redefining productivity tools for lawyers and their staff for over 30 years. Our mission is to empower the legal community by...

  • Customer Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Weel Full time

    About WeelWeel is a leading spend management solution provider, offering cutting-edge software to help businesses streamline and control company-wide spending.Our culture is built on collective accountability, where every team member's contribution is valued as the key to our success.We've achieved significant milestones, including a successful $20m Series A...

  • Denim Expert and Customer Experience Specialist

    2 days ago

    Sydney, New South Wales, Australia The Just Group Full time

    About The RoleWe are seeking a highly motivated Denim Expert and Customer Experience Specialist to join our team at Just Jeans, part of The Just Group. As a key member of our store team, you will play a crucial role in delivering an exceptional customer experience and driving sales growth.Key Responsibilities:Provide expert advice on denim products to...

  • Customer Support Expert

    1 month ago

    Sydney, New South Wales, Australia Weel Full time

    About the RoleWeel is seeking a highly skilled Customer Support Specialist to join their team. As a key member of the customer support team, you will be responsible for providing exceptional support to customers through multiple channels, including email, live chat, and screen sharing.Key ResponsibilitiesProvide timely and effective support to customers,...

  • Technical Product Support Specialist

    3 weeks ago

    Sydney Olympic Park, New South Wales, Australia Bridgestone Mining Solutions Full time

    About Bridgestone Mining SolutionsBridgestone Mining Solutions Australia (BMSA) is a market leader in the tyre & mining services industry and renowned for its global reputation for quality products, continuous improvement and cutting-edge application of technology.We manufacture OTR tyres specifically to customer requirements, selecting from our broad menu...

  • Electrical Wholesaler Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Lawrence & Hanson Full time

    About UsLawrence & Hanson is a leading Australian electrical wholesaler with a rich history dating back to 1886. We supply electrical products to customers across multiple market sectors, including residential, commercial, and industrial.The RoleWe are seeking an experienced customer support specialist to join our team. As an Electrical Wholesaler Customer...

  • Technical Support Specialist for Customer Success

    3 days ago

    Sydney, New South Wales, Australia Intercom Full time

    About IntercomIntercom is a leading provider of customer service solutions, revolutionizing the way businesses interact with their customers through AI-powered platforms. Our mission is to make internet business personal and exceptional.Job DescriptionWe are seeking a skilled Technical Support Specialist to join our Customer Success team. As a Technical...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our Contact Center team in Sydney. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring a positive experience with our ServiceNow platform.Key ResponsibilitiesProvide timely and effective support to customers via phone,...

  • Senior Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Fenergo Full time

    About the OpportunityFenergo, a leading provider of Client Lifecycle Management (CLM) software solutions, is seeking an experienced Senior Customer Support Specialist to join their Global Support Team.The successful candidate will be responsible for providing top-notch support to clients worldwide, driving issue resolution through troubleshooting and...