Service Delivery Director

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $95,000

Job Title: Service Delivery Director

This leadership role is responsible for spearheading a high-performing customer service team to deliver exceptional experiences across various channels.

The successful candidate will provide strategic guidance, coaching, and accountability to optimize productivity and ensure first-class customer service delivery.

The key performance indicators (KPIs) for this role focus on leveraging technology to drive accountability and performance-based metrics, ensuring compliance with service-level agreements (SLAs).

A strong internal cross-functional relationships and experience managing within a call centre environment are essential requirements for this position.

About you:

  • Prior experience in managing a call centre environment
  • Leadership skills with ability to think critically and strategically
  • Problem-solving abilities with a results-driven mindset

We offer a rewarding and challenging career, along with a range of benefits including staff discounts, employee assistance programs, and a highly safety-conscious work environment.

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