Director Service Delivery, APAC

Overview

Reporting to the Senior Vice President – Asia Pacific, the Director Service Delivery, Asia Pacific will have a dual responsibility: to lead the delivery team and ensure that the process from commencement of delivery of projects through implementation, testing and support is seamless and of 'best practise' standard. The team should practise proven implementation, development and consulting methodologies and technologies. Your efforts will result in customers utilising Hexagon's solutions to achieve their business objectives with delivery on time, on budget and at the required level of quality. You will be a key conduit between the business and service delivery teams, interacting with other teams in the organisation to continuously achieve the planned business outcomes.

The individual in this role must have a strong background in strategy and planning, be experienced in leading programs of work and service delivery teams, and drive and define technology and operational standards across the delivery organisation. It is also your responsibility for the approval, maintenance and compliance with the Information Security Management System for the renewal of ISO:27001 certification and other security audits. You will be viewed as a trusted advisor and leader, directing and mentoring, recruiting, counselling and competency development across your teams, while advising and governing to ensure standards are understood and evolved. You will collaborate across the business and with account managers and support teams to deliver solutions successfully.

OBJECTIVES/MAIN ACTIVITIES

• Lead the service delivery team to deliver best practice development, delivery and support to all customers
• Assure the alignment of IT strategy with business objectives through planning, implementation and execution
• Lead and mentor through collaboration - identify blockers, challenges and risks and take steps to close issues and make quick decisions
• Ensure integrity and consistency across the delivery of solutions
• Ensure all project and support work undertaken is of a high-quality standard where high customer satisfaction levels are achieved and maintained
• Assist technical and operational decision makers in making correct decisions for the project and the wider team on technology choice and approach
• Skills and knowledge gap analysis to ensure the team possesses what is required within the current business environment and upskill to future needs; cross-skilling to optimise efficiency
• Develop the team, ensuring there is a career path for each member including performance reviews
• Succession plan in place for this role and key roles within the team
• Provide strategic direction and oversight to ensure ISMS supports confidentiality, integrity and availability of information assets; allocate resources; approve key information security policies; and ensure information security is integrated into the organisation's risk management framework

Education / Qualifications

• Bachelor's degree in technology and/or business

Performance Measurement

• Financial: contribute to Asia Pacific's corporate targets; introduce efficiencies to drive costs down; achieve revenue targets
• Leadership: performance reviews for all team members; development plans; coaching and mentoring; skills gap analysis with mitigation; succession planning

Qualifications & Experience Required

• 7+ years service delivery and program of work management, experience across a range of software technology
• 7+ years of effective people leadership experience
• Experience driving productivity, quality and output of a large team
• Effective communication with stakeholders including technical teams and clients
• Exposure to project management elements, including solution design, forecasting resources and estimation
• Knowledge of IT governance and operations
• Experience in complex service-oriented organisations or software vendors with knowledge of commercial and IT business practices including project budgeting and financial management

Skills & Abilities

• Big-picture thinking: understanding how system parts interact
• Ability to manage projects to deadlines
• Strong communication, mentoring and leadership skills
• Influence and communicate effectively to a range of audiences
• Ability to communicate to diverse audiences including design/architecture, development, operations and executives
• Attention to detail and teamwork
• Excellent planning, organisational, analytical, problem-solving and consultation skills
• Ability to explain complex technical issues to non-technical people
• Customer-focused mindset with product knowledge application
• Creative problem-solving that meets customer and company objectives
• Ability to present to customers clearly and confidently

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We support efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Hexagon Safety & Infrastructure provides mission-critical solutions to governments and service providers for safer communities and better public services. Our technologies enable actionable insights across the asset lifecycle of industrial projects, improving safety, quality, efficiency and productivity. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. We are committed to creating an inclusive workplace and providing resources to support your ambitions. Respect is the cornerstone of how we operate, so speak up and be yourself. Everyone is welcome. We do not discriminate and embrace differences to create equal opportunities.

Seniority level: Director

Employment type: Full-time

Job function: Information Technology

Industries: Software Development

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