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Dispute Resolution Specialist
1 month ago
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to individuals during their return-to-work journey. We foster a culture of learning and development, allowing us to continually invest in our employees and offer a long-term career at EML.
The Opportunity
You will be part of a diverse team based in Adelaide, working collaboratively to make a positive impact on someone's life every day. You will feel a sense of satisfaction knowing your talent and hard work have a purpose.
In this role, you will manage and resolve disputes related to workers' compensation claims, identifying and implementing improvements in our technical competence and evidence-based decision-making processes. This requires a high level of collaboration with diverse team members to ensure we achieve and maintain exceptional technical expertise and service quality across the organization.
This is a full-time, permanent position based in the Adelaide office, with flexibility to work from home.
Your Responsibilities
- Proactively resolving matters and working collaboratively with other claims team members
- Participating in meetings to review workers compensation claim disputes and provide progress updates
- Ensuring instructions to our Legal Panel are provided in a timely manner
- Representing EML at the South Australian Employment Tribunal
- Critically analyzing claims files and gathering evidence to develop strategies for dispute resolution
- Establishing effective mechanisms for providing technical feedback, updates, and learnings
About You
- A keenness to learn and understand operational application of legislation requirements
- Inquisitive and always looking for effective ways to solve problems
- The ability to work in a fast-paced environment
- Effective oral and written communication skills, including presentation skills and ability to speak in front of groups
- The ability to collaborate and build relationships with a wide range of stakeholders and negotiate with and influence those stakeholders
- Experience within a legal environment is desired but not essential
What We Offer
We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:
- A vibrant, collaborative, and innovative team culture
- Flexibility with the opportunity to work from home when fully trained
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Company-wide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
