Dispute Resolution Specialist

4 weeks ago

Adelaide, South Australia Employers Mutual Management Pty Ltd Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

The Opportunity

As part of our diverse team based in Adelaide, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

In this role, you will manage and resolve disputes related to workers' compensation claims while identifying and implementing improvements in our technical competence and evidence-based decision-making processes. This role requires a high level of collaboration with diverse team members to ensure we achieve and maintain exceptional technical expertise and service quality across the organization.

This will be a full-time, permanent position based in the Adelaide office, with flexibility to work from home.

Your Responsibilities

  • Proactively resolving matters and working collaboratively with other claims team members to make this happen
  • Participating in meetings to review workers compensation claim disputes and provide progress updates
  • Ensuring instructions to our Legal Panel are provided in a timely manner
  • Representing EML at the South Australian Employment Tribunal
  • Critically analyzing claims files and gathering evidence to develop strategies for dispute resolution
  • Establishing effective mechanisms for providing technical feedback (including at an individual and team level), updates, and learnings

About You

  • A keenness to learn and understand operational application of legislation requirements
  • Inquisitive and always looking for effective ways to solve problems
  • The ability to work in a fast-paced environment
  • Effective oral and written communication skills, including presentation skills and the ability to speak in front of groups
  • The ability to collaborate and build relationships with a wide range of stakeholders and negotiate with and influence those stakeholders
  • Experience within a legal environment is desired but not essential

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity, and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative, innovative team culture
  • Flexibility with the opportunity to work from home when you are fully trained in your role
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

  • Dispute Resolution Specialist

    1 week ago

    Adelaide, South Australia Employers Mutual Management Pty Ltd Full time

    About the RoleAs a Dispute Resolution Specialist with Employers Mutual Management Pty Ltd, you will play a crucial role in helping people navigate complex workers' compensation and personal injury claims. With over 4,000 dedicated employees, our goal is to provide ongoing support during the return-to-work journey.The purpose of this position is to...

  • Dispute Resolution Specialist

    2 weeks ago

    Adelaide, South Australia Gallagher Full time

    OverviewAt Gallagher, we're seeking a skilled Dispute Resolution Specialist to join our team. This role is ideal for individuals with recent work experience in customer service and strong administration skills.About the RoleWe're looking for someone who can provide high-quality customer service by actively listening, showing empathy, and recognising the...

  • Executive Secretary

    2 weeks ago

    Adelaide, South Australia people2people Full time

    Executive Secretary Opportunity in Adelaide CBDThis role offers an exciting chance to work with one of Australia's largest Commercial Law Firms in the Disputes Resolution team. As an experienced Legal Secretary, your primary responsibility will be providing administrative support to lawyers while ensuring the department runs smoothly.The ideal candidate...

  • Dispute Resolution Professional

    17 hours ago

    Adelaide, South Australia Employers Mutual Management Pty Ltd Full time

    About UsEML is a pioneering Workers Compensation and Personal Injury Claims Management business that aims to empower individuals through supportive return-to-work journeys.We have experienced significant growth, expanding our team to over 4,000 dedicated professionals, while fostering a culture that encourages continuous learning and employee development.The...

  • Executive Assistant

    6 days ago

    Adelaide, South Australia MJD Recruitment Full time

    Are you looking for a challenging and rewarding career in law?MJD Recruitment is delighted to be working with a prestigious national firm that excels in client services, work-life balance, and employee development.This exceptional role offers competitive remuneration, depending on salary, and the opportunity to work from home (WFH) with a family-first...

  • Administrative Coordinator for Disputes Resolution

    2 weeks ago

    Adelaide, South Australia people2people Full time

    Experience the Reward of a Challenging RoleWe are seeking an experienced Legal Secretary to join our dynamic team in Adelaide CBD. As a Legal Secretary, you will be responsible for providing administrative support to lawyers, ensuring the smooth operation of the department.The Ideal Candidate:Previous experience working in a Law Firm is essential.Disputes...

  • Customer Resolutions Specialist

    2 weeks ago

    Adelaide, South Australia Superloop Full time

    Job DescriptionBusiness Unit OverviewThe Consumer unit is the face of our retail brand, dedicated to delivering on our customer promise: super-fast, super-reliable, and super-easy internet access for all Australian homes. As a part of the Consumer unit, you will bring together systems, processes, and people to deliver this experience across customer...

  • Conflict Resolution Specialist

    6 days ago

    Adelaide, South Australia Employers Mutual Management Pty Ltd Full time

    About Employers Mutual Management Pty Ltd">EML is a leading Workers Compensation and Personal Injury Claims Management business. We aim to empower individuals in their return-to-work journey through ongoing support.We continue to experience growth, with over 4,000 dedicated employees fostering a learning culture that allows for continuous investment in our...

  • Customer Resolutions Specialist

    1 month ago

    Adelaide, South Australia Superloop Full time

    Job SummarySuperloop is seeking a skilled Customer Resolutions Representative to join our team. As a key member of our Consumer unit, you will play a crucial role in delivering exceptional customer experiences through effective issue resolution and complaint management.Key ResponsibilitiesRespond to and resolve escalated complaints within agreed...

  • Corporate Support Specialist

    1 week ago

    Adelaide, South Australia MJD Recruitment Full time

    MJD Recruitment is excited to be working with a prestigious national firm that excels in professionalism, work-life balance, and client services.This sought-after law firm offers an incredible role that sees you nationally, networking, making long-lasting connections, and being a valued member of a busy disputes team.The firm has a non-hierarchical style of...

  • Claims Resolution Specialist

    2 days ago

    Adelaide, South Australia Suncorp Group Full time

    About UsSuncorp Group, a leading Australian financial services company, is seeking an exceptional Claims Resolution Specialist to join our team.As a Claims Resolution Specialist, you will play a critical role in delivering exceptional customer experiences while driving commercial outcomes. Your primary responsibility will be to manage a portfolio of claims...

  • Customer Experience Resolution Specialist

    6 days ago

    Adelaide, South Australia Singtel Full time

    Job OverviewWe are seeking an experienced Customer Experience Resolution Specialist to join our team. In this role, you will be responsible for managing customer complaints from internal and external authorities and across various platforms.

  • Customer Resolution Specialist

    17 hours ago

    Adelaide, South Australia Optus Full time

    We're seeking a Customer Resolution Specialist to join our team at Optus, where we aim to be Australia's most loved everyday brand.The Customer Resolution Team is responsible for managing customer complaints from internal and external authorities through various channels in a prompt, professional, and caring manner.As a member of this team, you'll form part...

  • Customer Support and Resolution Specialist

    1 week ago

    Adelaide, South Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the Role We are seeking a highly skilled Customer Support and Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and resolving complex technical complaints. As a Customer Support and Resolution Specialist, you will be...

  • Debt Resolution Specialist

    6 days ago

    Adelaide, South Australia Randstad Full time

    Our client is a leading provider of employment services, seeking a highly skilled and customer-focused Debt Resolution Specialist to join their Collections team on a full-time permanent basis.This role requires an individual with exceptional communication skills, empathy, and the ability to work with customers experiencing financial difficulties.The...

  • Claims Resolution Specialist

    18 hours ago

    Adelaide, South Australia Suncorp Group Full time

    Job DescriptionWe are seeking a highly skilled Claims Resolution Specialist to join our team at Suncorp Group.About the RoleThis is an exciting opportunity to provide exceptional customer service while driving commercial outcomes in claims resolution. As a Claims Resolution Specialist, you will manage a portfolio of claims and work proactively to resolve...

  • Customer Resolution Specialist

    2 weeks ago

    Adelaide, South Australia Singtel Group Full time

    Job OverviewWe are seeking a skilled Customer Resolution Expert to join our team at Optus. As a key member of our Complaints Resolution Team, you will be responsible for managing customer complaints from both internal and external authorities and via all company platforms in a prompt, professional and caring manner.

  • Administrative Support Specialist

    3 weeks ago

    Adelaide, South Australia Division: Boral Constr Mat Limited Full time

    Division: Boral Constr Mat Limited is seeking a detail-oriented Administrative Support Specialist to provide exceptional administrative support to the SA leadership team.Key responsibilities include:Facility management and coordinationData compilation and reportingCustomer concern resolution and invoice disputesCash sales reconciliation and...

  • Senior Financial Services Specialist

    2 weeks ago

    Adelaide, South Australia Elders Rural Full time

    Elders Rural is seeking a highly skilled Senior Financial Services Specialist to join our team on a permanent, full-time basis. As a member of our high-performing team, you will play a key role in assisting the business in ensuring that suitable credit limits are in place for clients.About the RoleThe primary function of this position is to assist with the...

  • Collections Specialist

    1 month ago

    Adelaide, South Australia Randstad Full time

    Job Title: Collections SpecialistRandstad is seeking a skilled Collections Specialist to join their team in Australia's fastest-growing finance lender. As a Collections Specialist, you will be responsible for building relationships with customers, providing quality resolution of disputed accounts, and identifying solutions to restore secured and unsecured...