Dispute Resolution Professional

3 days ago

Adelaide, South Australia Employers Mutual Management Pty Ltd Full time
About Us

EML is a pioneering Workers Compensation and Personal Injury Claims Management business that aims to empower individuals through supportive return-to-work journeys.

We have experienced significant growth, expanding our team to over 4,000 dedicated professionals, while fostering a culture that encourages continuous learning and employee development.

The Opportunity

This role is part of our diverse team based in Adelaide, providing a chance to make a positive impact on someone's life daily. You will feel a sense of satisfaction knowing your skills and hard work contribute to a meaningful purpose.

The main objective of this position is to proactively assist in managing and, where possible, resolving disputes efficiently, ensuring optimal outcomes.

This is a permanent, full-time position based in our Adelaide office, with flexibility to work from home once fully trained.

Your Responsibilities
  • Manage the entire workers compensation dispute process, striving for positive outcomes.
  • Attend relevant tribunals and participate in meetings with various internal and external stakeholders to drive results.
  • Maintain strong relationships with stakeholders, clients, and the management team by upholding our values and behaviors.
  • Effectively manage key legislative drivers in accordance with the Act.
About You
  • Prior experience in customer-focused or legal services backgrounds.
  • Demonstrated knowledge of dispute resolution processes, relevant legislation, and regulatory frameworks.
  • Excellent written and verbal communication skills, with the ability to explain complex information to diverse groups.
  • Strong organizational skills, capable of managing multiple cases simultaneously while maintaining accuracy and quality.
  • Proven negotiation and influencing skills, with the ability to meet the needs of all stakeholders.
What We Offer

We value diversity and inclusion, creating an environment where everyone feels valued and respected. Our benefits include:

  • A dynamic, collaborative team culture.
  • Flexibility to work from home after initial training.
  • A comprehensive wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Annual tenure and performance-based recognition rewards.
  • Comprehensive learning and development support.
  • Company-wide events celebrating success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

We prioritize our people's growth and well-being, investing in their professional development and offering generous benefits.

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