Aged Care Director

7 days ago

Morwell, Victoria, Australia Tradewind Australia Full time
About the Role

We are seeking a highly skilled and experienced Aged Care Director to join our team at Tradewind Australia. As a key member of our management team, you will be responsible for leading and managing a remote team, delivering program objectives within service delivery and budget parameters.

The successful candidate will have a sound understanding of monitoring and managing budgets, as well as the ability to critically analyse business performance. You will also have a commitment to excellence in customer service, particularly in aged care customer service and sales processes.

Key Responsibilities
  • Develop and implement a direct care strategy, service, and structure aligned to our clients' overall strategy.
  • Work with the Executive Director and other managers to optimise opportunities and identify new business opportunities.
  • Ensure the program meets quality and safety standards related to area of responsibility.
  • Manage and support effective performance, resulting in achievement of annual program and individual performance targets.
  • Undertake business planning for proposed changes within area of responsibility and complete funding submissions and reports.
  • Establish and maintain good working relationships between internal business units, services, groups, and sectors.
  • Participate in local, regional, and State-wide networks of strategic relevance.
  • Create a culture of excellence in customer service and effective teamwork, alongside the leadership team.
  • Coordinate the collection and collation of data as specified in service agreements and strategy and business plans.
  • Meet internal and external reporting timeframes and requirements.
  • Investigate complaints related to area of responsibility and respond in accordance with our clients' procedures.
Requirements
  • Leads and manages a remote team and delivers program objectives within service delivery and budget parameters.
  • Delivers program objectives within service delivery and budget parameters, as well as establishes new programs and services.
  • Commitment to excellence in customer service, in particular, aged care customer service and sales processes.
  • Sound understanding of monitoring and managing budgets and the ability to critically analyse business performance.
  • Have an understanding of a range of HR issues (i.e. legislative requirements, recruitment & selection, performance management).
  • Medium to high level of computer literacy and proficiency in the use of Microsoft Office suite of programs and the internet.
  • Proven ability to undertake data entry, document management, and navigate between databases.
  • A current driver's license is essential.
What We Offer

We welcome applications from people who reflect the diversity of the organisations we partner with, and the people they support. We encourage people of Aboriginal and Torres Strait Islander background and people with disability and lived experience to apply.

We are proud to be equal opportunities employers and consider gender a genuine occupational qualification for this position under Section 27 (2), (c), (e), and (g) of the Equal Opportunity Act 1984.

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