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Aged Care Manager

2 months ago

Morwell, Victoria, Australia Tradewind Australia Full time

About the Role:

As a member of the aged care management team, you will be responsible for the leadership, planning, and decision-making of our client's direct care service. This will involve ensuring the service supports the organisation's strategic direction, which includes growth across Australia.

Key Responsibilities:

  • Develop and implement a direct care strategy, service, and structure aligned to our clients' overall strategy.
  • Work with the Executive Director and other managers to optimise opportunities and identify new business opportunities.
  • Ensure the program meets quality and safety standards related to your area of responsibility.
  • Manage and support effective performance, resulting in the achievement of annual program and individual performance targets.
  • Undertake business planning for proposed changes within your area of responsibility and complete funding submissions and reports.
  • Establish and maintain good working relationships between internal business units, services, groups, and sectors.
  • Participate in local, regional, and State-wide networks of strategic relevance.
  • Create a culture of excellence in customer service and effective teamwork, alongside the leadership team.
  • Coordinate the collection and collation of data as specified in service agreements and strategy and business plans.
  • Meet internal and external reporting timeframes and requirements.
  • Investigate complaints related to your area of responsibility and respond in accordance with our clients' procedures.

Requirements:

  • Leads and manages a remote team and delivers program objectives within service delivery and budget parameters.
  • Delivers program objectives within service delivery and budget parameters, as well as establishes new programs and services.
  • Commitment to excellence in customer service, particularly in aged care customer service and sales processes.
  • Sound understanding of monitoring and managing budgets and the ability to critically analyse business performance.
  • Understanding of a range of HR issues, including legislative requirements, recruitment and selection, performance management.
  • Medium to high level of computer literacy and proficiency in the use of Microsoft Office suite of programs and the internet.
  • Proven ability to undertake data entry, document management, and navigate between databases.
  • A current driver's license is essential.
  • You will also have or be willing to undergo a Working with Children Check and a Police Check.