Technical Support Specialist

2 days ago


Newcastle, New South Wales, Australia InfraBuild Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team in providing exceptional IT infrastructure support to our customers.

This role will involve working closely with our customers to identify and resolve technical issues, ensuring timely and quality onsite service delivery. You will be responsible for logging all incidents via our ITSM ticketing tool and following due process through to final resolution.

Key Responsibilities:
  • Provide onsite Level 1 and Level 2 IT support for customers
  • Respond to all incidents and problems escalated from the IT Service Desk
  • Log all incidents and follow due process through to final resolution
  • Maintain strong working relationships with customers and users across various sites
  • Regularly review system performance and problem logs to identify trends and patterns in problem incidence
About Us

InfraBuild is Australia's leading integrated steel manufacturing, distribution, and recycling business. We make steel using our electric arc furnaces and provide solutions for commercial and residential construction, large-scale and nation-building infrastructure, as well as primary producers and rural sectors.

We are committed to becoming carbon neutral by 2030 and help build futures through sustainable steel. Our wire products are used in the manufacture of products from nails for the building industry to wire rope for draglines used in open-cut mining.

Your Benefits

As a valued member of our team, you can expect the following benefits:

  • A competitive salary of $70,000 - $90,000 per annum
  • An additional $10,000 bonus for meeting performance targets
  • 20 weeks paid parental leave for primary carers and 3 weeks paid partner leave
  • Access to long service leave after 5 years
  • Employee benefits program offering discounts on various products and services
  • Career development opportunities and training programs

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured, and the opportunity to thrive is in your hands.



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