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Senior Onsite Technical Support Specialist
2 months ago
About the Role:
Nexon Asia Pacific is seeking a highly skilled Senior Onsite Technical Support Specialist to join our team in Sydney or Newcastle.
The successful candidate will be responsible for providing onsite technical assistance, managing escalations, and supporting internal support teams. This is a permanent onsite role that requires strong technical expertise, excellent communication skills, and the ability to work autonomously and as part of a team.
Key Responsibilities:
- Manage escalations and provide onsite technical assistance
- Assist and resolve incidents raised by staff and internal support teams
- Support by diagnosing problems and providing resolutions for technical issues
- Provide guidance, support, and mentoring to the internal support teams
- Assist with delivering key solutions and occasionally project tasks
- Documentation of support processes and issue resolutions
- Dedicated Onsite Support
About You:
We are looking for an individual with over 5 years' technical experience in an IT environment, proficient in Microsoft environments including Windows Server 2016/2019/2022, and skilled in Microsoft Office 365 / SCCM / Intune. Experience in Microsoft Azure and Active Directory management, Group Policy administration, and PowerShell is also desirable.
A strong sense of ownership, excellent written and verbal communication skills, and the ability to manage multiple priorities are essential for this role.
About Nexon Asia Pacific:
We offer a supportive work culture with the following benefits:
- Tailored Work-Life Harmony: A personalised work experience with our Hybrid Working model, allowing you to balance professional success with personal well-being.
- Unlimited Growth Potential: Endless professional development opportunities, clear advancement pathways, and enticing employee referral bonuses.
- Wellbeing and Belonging: A culture that cares – from Mental and Physical Health initiatives, fun-filled Anniversary Celebrations, to engaging in Community Giving.
Salary: $120,000 - $150,000 per annum, depending on experience.
About Our Culture:
We prioritise Diversity & Equity, creating an inclusive workforce where everyone thrives. We believe in fueling your career aspirations with endless professional development opportunities and clear advancement pathways.
