Telephony Performance Analyst

We are seeking a highly skilled Contact Centre Performance Specialist to join our team in North Lakes. This is an exciting opportunity to work with a growing company that values innovation and customer satisfaction.About the RoleAs our new Telephony Real-Time Analyst, you will play a critical role in supporting the Recoveries and Settlements claims...

Job DescriptionThis role is focused on delivering real-time insights into call centre performance, identifying areas for improvement and recommending actionable solutions.

About the RoleWe are seeking a highly skilled Business Performance Analyst to join our team at Auto & General. As a key member of our organization, you will be responsible for providing operational information, analysis, and insight to ensure emerging trends are identified and appropriate action is taken.Key ResponsibilitiesDeliver Operational Reporting:...

Join Auto & General as a Claims Analyst and drive process improvementsWe are seeking an experienced Claims Analyst to join our team at Auto & General. This is an exciting opportunity to leverage your analytical skills to improve business processes, streamline operations, and enhance customer satisfaction.About the RoleThe Claims Analyst will play a vital...

About Auto & General">We are a leading provider of general insurance products in Australia, committed to safeguarding our customers and supporting the community.">Job Summary">As our new Business Performance Analyst, you will play a key role in driving operational excellence and delivering data-driven insights to inform business decisions.">Key...

Auto & General Insurance - A Growing Business OpportunityWe are a fast-growing insurance business, providing general insurance solutions to all Australians since 2000. Our range of products protect customers on the road, at home, and on holiday with various Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products, as well as Roadside Assistance.We...

Role OverviewWe are seeking a highly skilled Business Forecasting and Capacity Planning Expert to join our team. As a key member of our organization, you will be responsible for developing and maintaining telephony, digital, and back-office forecasts for our front-line business.Key ResponsibilitiesCreate accurate multimedia workload, service level, and FTE...

About Auto & GeneralWe are a leading provider of general insurance products in Australia, dedicated to safeguarding our customers in their time of need. Our range of products includes car, motorcycle, home, contents, pet and travel insurance, as well as roadside assistance.At Auto & General, we strive for high performance with high integrity. This underpins...

About UsAuto & General is the fastest growing insurance business, providing general insurance solutions to all Australians since 2000.Our VisionWe work together as a team to 'safeguard a brighter future' for our customers, our people and the broader community. We foster a culture of high performance with high integrity (we call it the A&G Way) and expect...

About the RoleAuto & General is a leading insurer that provides innovative products and solutions to safeguard its customers. We are seeking a highly skilled Business & Reporting Analyst to join our team.Key ResponsibilitiesMigrate existing codebase to integrate with a new data source, assessing compatibility, refactoring and optimising code for seamless...

As a Credit Analyst at the Commonwealth Bank of Australia, you will have the opportunity to drive sustainable business growth for our clients. Our team serves small to medium enterprises with up to $30 million in annual turnover and $10 million in commercial debt.We are seeking a customer-centric and analytical individual who is passionate about innovation....

Job DescriptionA full-time Tax Accountant role is available within a well-established accounting firm based in the North Shore area of Sydney.Key Responsibilities:Preparation of financial reports and tax returns for various entities, including companies, trusts, Self-Managed Super Funds (SMSFs), sole traders, partnerships, and individuals.Handling business...

**The role** As our new Telephony Real-Time Analyst, you will play a critical role in supporting the Recoveries and Settlements claims operations department by providing real-time insights into call centre performance and identifying areas for improvement. You will: - Monitor call centre performance in real-time using various telephony tools and...

**The role** As our new Telephony Real-Time Analyst, you will play a critical role in supporting the Recoveries and Settlements claims operations department by providing real-time insights into call centre performance and identifying areas for improvement. You will: - Monitor call centre performance in real-time using various telephony tools and...

The role As our new Telephony Real-Time Analyst, you will play a critical role in supporting the Recoveries and Settlements claims operations department by providing real-time insights into call centre performance and identifying areas for improvement. You will: Monitor call centre performance in real-time using various telephony tools and dashboards...

Purpose of the Role: As our new Business Performance Analyst, you will be providing operational information, analysis and insight, to ensure emerging trends are identified and appropriate action taken. Reporting to the Business Performance Lead a key part of this role will be understanding the performance of the claims business, drivers for the results and...

**The **R **ole** The Forecasting & Capacity Analyst is responsible for managing, developing, and maintaining telephony (inbound and outbound), digital and back-office forecasts for the front-line business, enabling SLA and AR management and decision support capability. Working with key business stakeholders across the business, the Forecasting & Capacity...

The Role The Forecasting & Capacity Analyst is responsible for managing, developing, and maintaining telephony (inbound and outbound), digital and back-office forecasts for the front-line business, enabling SLA and AR management and decision support capability. Working with key business stakeholders across the business, the Forecasting & Capacity Analyst...

**Performance & Reward Analyst** **Location**: North Ryde **Life at Foxtel Group** A career with us means working across one or more of our brands including Foxtel, Kayo Sports, BINGE, Flash, Fox Sports and Foxtel Media. When you join, the **Perks at Work** are taken care of: - You’re part of Fox Flex, our hybrid way of working with time spent at home...

A new adventure awaits- At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance...

**About us** At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. **The role** The...

**The role** We are thrilled to share some exciting news! A brand new opportunity has opened up within our team for a Project Analyst position. This role offers an excellent chance to join a dynamic environment where you can contribute your skills and expertise to meaningful projects. Working in the business to ensure the timely execution of the Top 10...

Job OverviewCountry Road Group, a leading Lifestyle Brand House in Australasia, is seeking an experienced Network and Vendor Performance Solutions Analyst to join its team. The successful candidate will play a crucial role in managing the supplier network, ensuring compliance with contractual agreements and optimising vendor relationships.

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us! Join an...

Chubb, a world leader in insurance, is seeking a skilled Senior Financial Analyst to join our team. Based in Australia or New Zealand, this role will be responsible for preparing and analyzing monthly internal management performance results for Chubb's business.About the RoleThis is an exciting opportunity to work with a global insurance company, driving...

Description About us Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money. Our range of general...

PURPOSE OF THE ROLE The core purpose and function of the Claims & Assessing Division is to manage the Claims Process in order to control costs while providing our customers with a seamless and easy customer journey. The Business Analyst will ensure the successful design and development of solutions for claims and assessing. This will include analysis...

**Role Overview**We are seeking a highly skilled Data Analyst to join our team at Equifax. As a Data Analyst, you will play a critical role in driving the successful growth of our Debt Services business.**Key Responsibilities**Drive recovery performance on client accounts using our platforms and data.Support the Equifax Debt services sales process to acquire...

**About us** At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance. **The Role** The Desktop Support Analyst is...

**The role**: The Forecasting and Capacity Analyst position provides an accurate forecasting and capacity planning model to the Workforce Schedulers and the Operations Leadership team. **Accountabilities**: - Responsible for developing long & short-range workforce management plans for the contact Centre’s and other production environments within the...

About the Opportunity">We are seeking a highly motivated and results-driven Financial Performance Analyst to join our team in the Aggregates Division. As a key member of our finance team, you will play a crucial role in driving the financial performance of our division.Key ResponsibilitiesConduct in-depth financial analysis to identify trends, risks, and...

Country Road Group (CRG) is embarking on transformation to position itself for growth, leveraging our scale, capabilities and culture as a House of Brands. We are investing in new and existing capabilities and have a number of exciting opportunities available. The Network & Vendor Performance Analyst is responsible for managing the supplier network, ensuring...