Events Sales Professional

1 week ago

Sydney, New South Wales, Australia beBeeConference Full time $80,000 - $120,000

Job Overview:

  • This position is responsible for managing the sales process of conferences and events.
  • The C&E Sales Manager oversees the department, focusing on revenue growth and accurate forecasting.

Main Responsibilities:

  • Coordinate conference and events sales while maximizing yield management.
  • Review business plans, identify gaps and ensure proactive measures are taken to fill capacity and meet set targets.
  • Participate in the compilation of and active involvement in the budget and business plan process for room revenue related areas.
  • Analyse market trends to develop strategies ensuring the hotel is competitive in every opportunity.
  • Ensure the accuracy of bookings data specifically related to tracking agent and/or company productivity, booking channels and source coding.
  • Assist the Director of Sales / General Manager in identifying new sources of residential conferences, special events and group bookings.
  • Facilitate networking events, site inspections and internal showcase events.
  • Liaise with other hotel departments to ensure efficient communication.
  • Arrange meetings with management, owners, hotel departments and/or team members as required.
  • Conduct post event follow up calls for every event with the aim of getting detailed client feedback and also securing repeat business.
  • Ensure revenue and payments are calculated and posted correctly on a daily basis in accordance to the contract of each event.
  • Report on conference, events and group holdings as required and pointing out any changes that may impact operations.
  • Manage assets within the conference department to protect their long-term investment value. Report broken or damaged equipment.
  • Maximize department efficiency, ensuring a 24-hour turnaround on enquiries, accurate quotes, contracts, BEO's and details on iVvy while maintaining a high service standard.
  • Guarantee the running of the department in accordance to hotel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability.
  • Create, distribute, and manage departmental roster effectively ensuring strategies and practices are in place to facilitate efficient staffing.
  • Maintain staff morale and team cohesion through productive leadership.
  • Actively seek and implement ways to increase team morale, develop and retain team members.
  • Record, track and review training and development within the department.
  • Effectively use and monitor overtime, annual leave, days in lieu, staff breaks and other entitlements.
  • Recruit, train and develop conference personnel, including regular performance evaluations and appraisals.
  • Constantly assess training needs of staff and implement or update training manuals.
  • Review and respond to client feedback effectively and efficiently, developing solutions to specific service problems.
  • Motivate the conference team to contribute to hotel profitability through upselling and utilization of yield manager.
  • Be a brand ambassador for the hotel and EVENT Hospitality & Entertainment.
  • Provide assistance and support to other departments and/or colleagues when needed.
  • Attend all scheduled meetings.
  • Participate in scheduled training and development programs.

Requirements:

  • The ability to identify, analyse and resolve problems that may arise within the department.
  • Communicate effectively in a caring, fair and professional manner.
  • People focused providing leadership, guidance and assistance to colleagues where needed.
  • Guest focused, providing efficient, friendly and professional service to all guests.
  • Work together with trust and integrity to create a positive, professional environment of growth, development and profitability.

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