
Hotel Reservation Specialist
3 days ago
Mercure Perth is a centrally located hotel in the heart of Perth city, offering 239 elegantly designed rooms and various amenities.
As a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. Your key responsibilities will include:
Key Responsibilities
- Managing guest bookings, changes, and cancellations with accuracy and professionalism.
- Providing detailed information on room types, rates, packages, and amenities to assist guests in selecting their ideal stay.
- Maintaining up-to-date knowledge of hotel services, promotions, and local attractions to enhance the guest experience.
- Ensuring special requests and preferences are noted and communicated effectively to relevant departments.
- Collaborating with the front office and sales team to maximise occupancy and revenue.
- Delivering exceptional guest service and resolving booking-related issues promptly and effectively.
Qualifications
- Excellent communication and interpersonal skills.
- Ability to work Tuesday-Saturday.
- Strong organisational abilities and attention to detail.
- Proficiency in hotel property management systems (PMS) and familiarity with reservations software is an advantage.
- A positive and professional demeanour, with a passion for delivering exceptional guest experiences.
- Ability to work collaboratively in a team-oriented environment.
Benefits
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Access to learning and development programs through Accor Academies.
- Career advancement opportunities within Mercure Perth and globally across Accor's extensive network.
- Opportunity to make a difference through our Corporate Social Responsibility initiatives.
About Us
Our company aims to provide high-quality service to our clients while maintaining a positive working environment. We encourage collaboration, innovation, and continuous improvement to achieve our goals and maintain excellence in customer satisfaction.
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