Freight Forwarding Operations Manager
5 days ago
CEVA Logistics offers an exciting opportunity for a Freight Forwarding Operations Manager to join our Air & Ocean division at our South Australian offices. This role is critical in maintaining smooth departmental functions, managing client relationships, and ensuring all service tasks are completed to the highest standards.
About the Role:
We are seeking a highly skilled and experienced professional to oversee customer service operations, ensure clients receive excellent service across all interactions, and manage day-to-day activities of the team. As a Freight Forwarding Operations Manager, you will be responsible for maintaining accurate records, communicating effectively with clients and stakeholders, and achieving key performance indicators.
Main Responsibilities:
- Maintain up-to-date customer information, including contact details and reporting requirements
- Liaise with management and sales teams to address account-related issues
- Keep customers informed about shipment status and updates
- Conduct order follow-up and maintain order reports
- Implement and maintain client Standard Operating Procedures (SOPs)
- Provide quotes to customers and overseas offices at profitable levels
- Handle customer rate queries and shipment inquiries
- Develop new business from existing clients
- Liaise with overseas offices to obtain best possible rates and services
- Ensure timely response to customer inquiries and complaints
- Promote and develop CEVA's services
About You:
To succeed in this role, you will need:
- Experience in freight forwarding and customer service operations
- Strong interpersonal and communication skills
- Ability to achieve objectives and meet deadlines
- Proficient computer skills
- Demonstrated ability to engage effectively with various stakeholders
What We Offer:
In addition to a competitive base salary of $90,000-$95,000, we offer a range of employee benefits designed to support your wellbeing and help you thrive at work and in life.
CEVA Logistics' Diversity Statement:
As a global organisation, diversity is critical to our business success. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.
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