Enterprise Software Implementation Specialist

1 month ago


Melbourne, Victoria, Australia Randstad Full time
Job Title: Enterprise Software Implementation

We are seeking an experienced Oracle Customer Care & Billing (CC&B) Designer to join our team in the utilities sector. As a key member of our client's team, you will utilize your expertise in Oracle CC&B to design, implement, and refine customer care and billing solutions that drive operational efficiency and enhance customer satisfaction.

Key Responsibilities:
  • System Design and Configuration: Develop and configure Oracle CC&B modules to meet specific business processes and customer expectations.
  • Requirements Gathering: Collaborate with stakeholders to collect and analyze business requirements related to customer care and billing operations.
  • Regulatory Compliance and Best Practices: Stay informed about industry trends and regulatory changes impacting customer care and billing processes.
Requirements:
  • Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
  • Experience: A minimum of 3 years of experience with Oracle Customer Care & Billing, ideally within the utilities industry.
  • Knowledge: Strong understanding of utility billing processes, customer account management, and relevant regulatory requirements.
  • Technical Skills: Proficient in Oracle SQL, PL/SQL, and associated CC&B tools.
  • Analytical Skills: Excellent problem-solving abilities and attention to detail.
  • Communication: Strong verbal and written communication skills to work effectively with both technical and non-technical teams.
  • Project Management: Capable of managing multiple projects and prioritizing tasks within an Agile framework.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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