Educational Solutions Specialist

A cutting-edge EdTech platform empowers educators to personalize learning at scale, leveraging powerful tools for assessment and insights.

We seek a skilled Consultant to join our Customer Success team. As a key member, you will play a vital role in helping schools confidently adopt and utilize our platform.

Key Responsibilities:

• Partner with sales teams to deliver compelling product demonstrations showcasing EP's value to educators and decision makers.
• Translate technical capabilities into practical solutions addressing school challenges and aligning with teaching priorities.
• Drive successful onboarding of schools, ensuring classes are set up and teachers feel confident using EP from day one.
• Manage school engagement through our CRM system, keeping accounts and tasks up to date and ensuring progress is clear and consistent.
• Design and deliver high-quality training and professional development sessions, tailored to teachers' needs.
• Support schools through renewal and re-subscription cycles by demonstrating EP's impact and ongoing value.
• Provide curriculum-aligned insights and share local market feedback with our product, content, and sales teams.
• Represent us at education events, conferences, and subject associations to strengthen our presence in the education community.
• Use customer data and insights to inform priorities, identify at-risk accounts, and help shape the future of our platform.

What You'll Need

• Secondary teaching experience with strong curriculum knowledge across core areas such as Languages, Maths, Science, English, and Humanities.
• Outstanding presentation and facilitation skills, comfortable running training in person and online.
• Experience coaching, training, or supporting professional development.
• Excellent communication skills with the ability to build trust and credibility quickly.
• Strong organizational skills and the ability to prioritize in a dynamic, fast-paced environment.
• Confidence with ICT tools, including Google Workspace, and awareness of cybersecurity best practice.

What We Offer

• Employee Equity Bonus Plan: Be part of our success with equity bonuses fostering ownership and shared growth.
• Christmas Shutdown Leave: Enjoy a full company shutdown during the week of Christmas, with 3 extra days of paid leave.
• Volunteer Day: All employees receive one paid day per year to volunteer and give back to their communities.
• Purchase Extra Leave: Opt-in to buy an extra week of annual leave, spread across the year.
• Work From Anywhere: Work up to 90 days per year from a different state or country.
• Wellness Bonus: Receive a pre-tax $750 AUD End-of-Year Wellness Bonus to support health and well-being.
• Home Set-Up Support: Remote workers may be eligible for support to set up a productive home workspace.
• Communication Allowance: Get $50 AUD/month toward phone and internet costs if working remotely.
• Parental Leave Support: We support growing families with up to 12 weeks of full-pay top-up for primary caregivers, 3 weeks of paid leave for secondary caregivers.
• Employee Assistance Program: Access confidential support via Sonder for mental health, safety, and medical needs.
• Learning & Development: Engage in internal workshops, performance reviews, and ongoing development discussions to grow your career.
• Tenure Recognition: Celebrate milestones with bonus leave and cash rewards at 5, 10, and 15 years of service.
• Referral Bonus: Recommend great people and earn a $1,800 AUD pre-tax bonus when your referral joins and passes their trial period.
• EP Support Groups: Mana Wahine, DEI, Environmental Impact, and Wellness Committees.
• The opportunity to work within a global business committed to our mission, people, and community.

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work creatively and inspire individual brilliance.