Customer Support Professional

2 weeks ago

Brisbane, Queensland, Australia beBeeSkillful Full time $65,000 - $85,000

**Customer Experience Advocate Role**

We are seeking a dedicated professional to serve as the frontline of our organization, delivering exceptional customer service via phone and chat for inbound inquiries and issues. This role is an integral part of our Customer Success team, providing unparalleled support.

**Key Responsibilities:**

  • Become proficient in our business model, product, and customer base to offer expert-level assistance.
  • Design creative solutions to provide meaningful experiences, ensuring customer satisfaction and loyalty.
  • Maintain up-to-date knowledge of our CRM database, including notes on issues and requests.
  • Monitor customer satisfaction and adoption rates to identify areas for improvement.
  • Collaborate with cross-functional teams to resolve problems and enhance efficiency.
  • Support the creation of resources for support and training customers.

**Required Qualifications:**

  • Bachelor's degree or equivalent (e.g., military experience).
  • At least 2 years of experience in customer-facing roles.
  • Understanding of SaaS platforms is an asset.

**Essential Skills:**

  • Excellent grammar and spelling skills.
  • Detailed-oriented, meticulous, and highly observant.
  • Strong problem-solving and critical thinking abilities.
  • Empathy, patience, and consistency when handling diverse personalities.
  • A self-motivated individual adaptable in new situations.
  • Enthusiasm for technology with a desire to learn and continuously improve.
  • Value diversity and teamwork.
  • Goal-driven and eager to make a positive impact.
  • Ability to thrive in fast-paced environments.
  • Strong listening and presentation skills.

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