Software Technical Support Expert

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Technical Support Specialist

This is a Software Technical Support role that involves ensuring continued smooth operations for our customers, diagnosing and troubleshooting faults in various areas of SCADA verticals and products.

The successful candidate will have the opportunity to collaborate closely with other teams, focusing on the customer's end-to-end experience. Key responsibilities include owning, investigating, and resolving complex software issues, proposing work-arounds for customers.

  • Accurate and timely documentation of activities and findings in case management systems
  • Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform
  • Collaboration with colleagues in other support centres and departments
  • Focus on customer experience, contributing to a successful interaction

Key qualifications for this role include 2-4 years of experience in Application Support within an ASX Top 100 business, including proficiency working with and understanding software architecture, software unit testing, and other aspects of the SDLC.

A tertiary qualification in Engineering or Computer Science is also required, complemented by a working understanding of software and automation hardware communications and setup.

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