Restaurant Operations Manager
3 weeks ago
About Accor
">Accor is a leading hospitality company with a presence in 110 countries. The group operates a diverse portfolio of over 5,000 hotels and 10,000 restaurants and bars. Our integrated hotel ecosystem offers luxury and high-end brands, mid-range and economic options, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services, and co-working spaces.
">Role Overview
">We are seeking highly motivated individuals to take on the role of Restaurant Operations Manager or Hospitality Supervisor - Food Service. As our next team member, you will be responsible for delivering exceptional customer experiences while ensuring efficient food and beverage service operations.
">Key Responsibilities
">- Servicing Guests
Provide passionate, knowledgeable, and friendly service to external and internal guests at all times.
">Team LeadershipEnsure all Team Members maintain smooth and efficient food and beverage service within their allocated section, anticipating guest needs before being asked. Assign Team Member allocation of duties, ensuring rotation of job tasks and maximising productivity.
">Training and DevelopmentConduct pre-service and post-service briefings (where required). Support the Head of Department in ensuring that all Team Members receive a thorough induction upon commencement, ongoing training, and attend formal training sessions. Assist Head of Department in preparing training plans for Team Members and conducting on-the-job training sessions.
">Licensing and ComplianceMaintain par levels and order stock as required. Monitor rosters in accordance with legislation and business levels, ensuring at all times the department is staffed appropriately and operating within budgetary guidelines.
">Reporting and AnalysisComplete all operational reports on a daily basis establishing workable records of the department history for future forecasting. Ensure the department is consistently ready for service at the scheduled operating times. Perform the reconciliation of daily takings.
">Product KnowledgeEnsure Team Members have a strong product knowledge of the ingredients, method of preparation, and presentation of all items on the menu and buffet. Ensure Team Members have strong product knowledge of all wine styles on the outlet wine list.
">Guest Enquiries and ComplaintsAssist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features.
">">Requirements
">- A current RSA (Responsible Service of Alcohol) certificate is essential.
- A passion for delivering exceptional customer experiences.
- The ability to lead and motivate a team.
- Strong communication and problem-solving skills.
- Able to work effectively in a fast-paced environment.
Benefits
">This role offers a competitive hourly rate of $28.87, equivalent to $57,047.12 - $67,000 per year, based on working days and penalties applicable as per the Hospitality Industry General Award.
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