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1 week ago
This role places a strong emphasis on prioritizing customer satisfaction and involves engaging with families, conducting in-home care assessments, and formulating customized care plans tailored to meet the specific needs of our clients.
In this dynamic position, you will have the opportunity to make a real difference in people's lives by providing exceptional support and services that cater to their unique needs.
Key Responsibilities:- Assist with handling high volume of incoming telephone and internet enquiries
- Collaborate with the scheduler to efficiently schedule services for our clients
- Assist in the creation of master schedules and the management of daily updates and adjustments to existing schedules
- Meeting with clients and assessing their needs
- Preparing in-home care assessments and drafting care plans to best meet client requirements
- Training and managing the performance of the care team
- Maintaining client and care worker compliance and documentation according to government standards
- Possession of either current AHPRA registration (RN/EN) or a Certificate III/IV in Individual Support (specialized in Ageing or Disability)
- Current Australian National Police check, Working with Children Check
- Current First Aid & CPR certificate
- Driver's license and your own reliable registered vehicle
- Excellent verbal and written communication skills
- Professional Indemnity Insurance (RN/EN)
- A smart mobile phone (iPhone / android)
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