Hospitality Manager

3 weeks ago


Tin Can Bay, Queensland, Australia Belgravia Leisure Full time

The Role

Belgravia Leisure is seeking a seasoned Venue Manager to spearhead the team's efforts in delivering exceptional customer experiences at our state-of-the-art facility. This is a leadership role that requires a high degree of accountability for operational, financial, and program deliverables. The successful candidate will be responsible for maintaining a high-value relationship with our council partner, implementing a customer service proposition that addresses the needs of our client base, and fostering a high-performance community-minded culture.

Key Responsibilities

  • Oversee the achievement of budgeted performance targets.
  • Develop and maintain a high-value relationship with our council partner.
  • Design and implement a customer service proposition that meets the needs of our client base.
  • Lead and drive a high-performance community-minded culture through visible and hands-on leadership and team engagement.
  • Provide training and development opportunities to ensure staff have the necessary knowledge and capabilities to perform their roles effectively.
  • Maintain facilities to approved standards in line with contract requirements.

Essential Skills and Qualifications

  • A minimum of 3 years' experience in a leadership role.
  • Highly developed communication and interpersonal skills, with the ability to influence and negotiate effectively.
  • Sound knowledge of health and safety legislation and regulations.
  • Experience in planning and executing operational, financial, and people plans to successful outcomes.
  • National Police Check.
  • Working with Children Check.
  • Legal working rights in Australia.
  • Current CPR Certificate.
  • Current First Aid Certificate (Level 2).

Desirable Qualifications

  • Great understanding of local government and processes.
  • Pools Lifeguard Certificate.
  • Pools Operations Certificate.


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