Hospitality Manager
3 weeks ago
The Role
Belgravia Leisure is seeking a seasoned Venue Manager to spearhead the team's efforts in delivering exceptional customer experiences at our state-of-the-art facility. This is a leadership role that requires a high degree of accountability for operational, financial, and program deliverables. The successful candidate will be responsible for maintaining a high-value relationship with our council partner, implementing a customer service proposition that addresses the needs of our client base, and fostering a high-performance community-minded culture.
Key Responsibilities
- Oversee the achievement of budgeted performance targets.
- Develop and maintain a high-value relationship with our council partner.
- Design and implement a customer service proposition that meets the needs of our client base.
- Lead and drive a high-performance community-minded culture through visible and hands-on leadership and team engagement.
- Provide training and development opportunities to ensure staff have the necessary knowledge and capabilities to perform their roles effectively.
- Maintain facilities to approved standards in line with contract requirements.
Essential Skills and Qualifications
- A minimum of 3 years' experience in a leadership role.
- Highly developed communication and interpersonal skills, with the ability to influence and negotiate effectively.
- Sound knowledge of health and safety legislation and regulations.
- Experience in planning and executing operational, financial, and people plans to successful outcomes.
- National Police Check.
- Working with Children Check.
- Legal working rights in Australia.
- Current CPR Certificate.
- Current First Aid Certificate (Level 2).
Desirable Qualifications
- Great understanding of local government and processes.
- Pools Lifeguard Certificate.
- Pools Operations Certificate.
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