Ecommerce Growth Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $78,819 - $108,182

As a key player in our eCommerce team, you will work closely with customers to enhance their business growth through innovative payment solutions.

We prioritize customer satisfaction and continuously strive to improve their experience. Our eCommerce Product Team is accountable for developing and optimizing online acquiring solutions that deliver payment products and services to customers where the cardholder isn't present.

Your role will include:

  • Understanding our eCommerce offerings and effectively communicating their benefits to our customers
  • Providing exceptional customer support experiences over the phone
  • Managing risk activities, such as running controls and resolving incidents
  • Handling support requests in a professional and timely manner
  • Communicating complex issues to service owners or departments to determine courses of action

You will have the opportunity to gain in-depth knowledge of eCommerce operations and make a meaningful impact on the organization's future, becoming an advocate of our products in the process.

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