Claims Resolution Specialist
4 weeks ago
An exciting opportunity has arisen for a Claims Representative to join our team in Brisbane. As a key member of our claims team, you will play a vital role in reviewing and determining claims applications, ensuring timely and accurate outcomes for our customers.
About the RoleThe successful candidate will be responsible for:
- Reviewing and gathering information for claims applications
- Making determinations on claims applications within set KPIs
- Providing exceptional customer service and quality decisions
- Collaborating with case management teams
- Developing industry knowledge to understand customer needs
- Maintaining records in accordance with company policies and procedures
We are seeking an individual with strong problem-solving skills, including the ability to develop innovative solutions. Excellent communication and interpersonal skills are essential for building productive relationships with internal colleagues and customers.
Skills and ExperienceTo be successful in this role, you will have:
- Relevant studies in the insurance environment (highly regarded)
- Experience in commercial insurance or personal injury claims management
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Able to interpret and analyze reports and legislation
We offer a competitive salary package, including $78,000 per annum, and opportunities for professional growth and development. A hybrid work arrangement is available after 3 months' probation.
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