Delivering Exceptional Customer Service

5 days ago


Canberra, ACT, Australia beBeeCustomer Full time $91,000 - $118,220
Home Lending Specialist Role

This is a fantastic opportunity to embark on a rewarding career as a Home Lending Specialist. Working with customers to meet their end-to-end banking needs will bring you immense satisfaction.

Your key responsibilities will include building a pipeline of lending leads, guiding customers through the lending process, leveraging your credit analysis expertise and understanding customer needs to ensure positive lending outcomes, and building strong relationships with the community, branch, and Branch Manager to deliver effective lending outcomes for customers.

To succeed in this role, you will consistently deliver exceptional customer service, possessing:

  • Extensive experience in customer service or sales
  • A high level of understanding of lending products, policies, and regulations
  • An ability to build relationships and rapport with customers and colleagues quickly, assess their needs, and develop a holistic view of their situation
  • Highly developed credit analysis skills
  • An understanding of small business offerings
  • Consumer lending experience - essential

Beyond your core responsibilities, you can expect to enjoy a range of benefits that make Bendigo Bank an employer of choice, including health and wellbeing support, flexible work arrangements, opportunities for professional growth, and a chance to contribute to a team dedicated to making a difference.



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