Claims Expert Professional

4 days ago

Newcastle, New South Wales, Australia beBeeNegotiator Full time $85,000 - $100,000
Job Description:

Making a Real Impact

  • We are seeking an experienced Claims Advisor to play a crucial role in helping individuals who have suffered personal, psychological injuries.

Flexibility

  • You will enjoy the flexibility of a hybrid working model, including a 9-day fortnight.

Your Responsibilities

  • Empower Individuals: Manage a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
  • In-Depth Assessment: Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
  • Effective Resolution: Employ appropriate strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
  • Collaborative Approach: Collaborate proactively with internal support and external stakeholders to ensure timely and proactive Case Management.
  • Exemplary Customer Service: Provide top-tier customer service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.

What You'll Bring

  • Experience that Counts: Whether you have experience in Workers Compensation claims, portfolio claims management, or call centre operations, we're looking for individuals who can deliver results.
  • Team Player: Join a strong, supportive team and demonstrate your track record of providing excellent customer service.
  • Effective Communication: Show exceptional listening and communication skills in a high-volume work environment. Build rapport with customers and demonstrate genuine compassion.
  • Negotiation Skills: Ability to interpret complex information and negotiate effectively with various stakeholders, including claimants, third-party providers, external bodies, and internal teams.
  • Resilience: Exhibit a high level of resilience and the ability to manage complex, sensitive, and challenging matters.

What We Offer

  • We offer a range of employee benefits designed to support, empower, and reward our people.
  • Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers.
  • Study support - we encourage external learning and offer study support to eligible employees.
  • Parental Leave - all permanent employees who are primary carers are offered 20 weeks parental leave.
  • Wellness - we offer a wide range of initiatives to promote our employees' health and financial wellbeing.

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