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Customer Service Representative

2 months ago

Tweed Shire Council, Australia Workforce Australia for Individuals Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Workforce Australia for Individuals. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide face-to-face, phone, and email support to clients regarding their insurance policies and claims
  • Quote and sell health, life, and travel insurance policies to clients
  • Process claims and payments in a timely and efficient manner
  • Ensure regulatory compliance and adherence to industry standards

Requirements

  • Proven experience in sales, customer service, or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Proficiency in using CRM systems or the ability to quickly learn complex computer systems

What We Offer

  • A competitive salary package of $61,500 + Super
  • A permanent role with opportunities for career progression
  • A comprehensive training program to support your growth and development