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Customer Service Representative

2 months ago

Tweed Shire Council, Australia Workforce Australia for Individuals Full time

About the Role

Workforce Australia for Individuals is seeking a highly skilled and customer-focused Customer Service Representative to join our team in a large and well-established Health Insurer. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, handling inbound queries, and resolving issues in a timely and professional manner.

Key Responsibilities

  • Provide advice and assistance to members in all their dealings with the Fund, including face-to-face, over the phone, and via email
  • Quoting and selling Health, Life, and Travel Insurance policies to meet the needs of our members
  • Process claims and payments in a timely and accurate manner
  • Ensure regulatory compliance activities are completed to the highest standard

Requirements

  • Demonstrated experience in Retail Sales, Health Insurance, or Banking
  • Demonstrated Customer Service and/or Sales experience
  • Competent in using CRM computer systems or the ability to quickly learn complex computer systems

What We Offer

  • A competitive salary package of $61,500 + Super
  • A permanent role with opportunities for career progression
  • A comprehensive training program to support your success