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Customer Service Representative

2 months ago

Wyong Shire, Australia nib Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Member Services team as a Customer Care Consultant. As a key member of our team, you will be responsible for delivering exceptional customer service and providing a positive experience for our members.

Key Responsibilities
  • Provide timely and effective resolution to member inquiries and concerns
  • Promote nib products and services to members, driving sales and revenue growth
  • Work collaboratively with internal stakeholders to achieve business objectives
  • Develop and maintain a deep understanding of nib's products and services to provide informed advice to members
  • Contribute to the development and implementation of business strategies to improve member satisfaction and loyalty
Requirements
  • Proven experience in customer-facing roles, with a strong focus on delivering exceptional service
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and internal stakeholders
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
  • Strong problem-solving skills, with the ability to think critically and creatively
  • Ability to work collaboratively as part of a team, with a strong focus on achieving business objectives
What We Offer
  • A dynamic and supportive work environment, with opportunities for professional growth and development
  • A competitive salary and benefits package, including health insurance and travel insurance discounts
  • A flexible and hybrid working arrangement, with the option to work from home and in our offices
  • Ongoing training and development opportunities, to help you achieve your career goals
  • A recognition and reward program, to acknowledge and celebrate your contributions to the business