Patient Scheduling Manager
22 hours ago
About the Role
\Our ideal candidate will lead and support a patient bookings team, ensuring efficient scheduling, excellent customer service, and operational effectiveness.
\Key Responsibilities
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- Supervise the Booking Centre team, providing training, rostering, and workflow support to ensure seamless operations.\
- Handle escalated patient and referrer enquiries professionally and empathetically.\
- Manage operational workload by scheduling patient appointments and managing calls, while maintaining accurate records.\
- Monitor call volumes, wait times, and patient experience metrics to drive process improvements.\
- Ensure accuracy of bookings, patient communication, and fee estimates.\
- Support business process improvements and workflow efficiency initiatives.\
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- Demonstrated experience in medical bookings, call centre, or customer service roles.\
- Proven supervisory or leadership experience.\
- Excellent communication and problem-solving skills.\
- Strong organisational skills and ability to manage competing priorities.\
- Ability to balance operational and supervisory responsibilities.\
- A positive, team-focused approach with a passion for delivering high-quality results.\
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Join us in shaping the future of diagnostic imaging services through our commitment to quality, excellence, and innovation.
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