Booking Centre Supervisor

2 days ago

Mandurah, Western Australia Apex Radiology - Australia Full time

Overview
Booking Centre Supervisor - Full Time at Apex Radiology - Australia (Integral Diagnostics Group)
About Us
Integral Diagnostics is a leading provider of quality diagnostic imaging services through its highly skilled medical professionals and investment in its technology platforms.
One of the largest radiology providers in Australia, Integral Diagnostics has established a strong reputation for quality, excellence, and innovation.
Apex Radiology (formally Global Diagnostics) is one of the leading providers of diagnostic imaging services in Western Australia and is part of the Integral Diagnostics Group; it provides comprehensive Radiology and Tele-radiology services to private medical facilities, public hospitals, WACHS, and operates a series of stand-alone medical imaging practices across Western Australia.
The Role
Apex Radiology is seeking an experienced full-time Booking Centre Supervisor to lead and support the patient bookings team.
This role combines operational duties with staff supervision, ensuring efficient, patient-centered scheduling and excellent customer service.
Reporting to the Administration Services Manager, your responsibilities will include:
Supervising the Booking Centre team including training, rostering, and workflow support.
Handling escalated patient and referrer enquiries professionally.
Maintaining operational workload by scheduling patient appointments and managing calls.
Monitoring call volumes, wait times, and patient experience metrics.
Ensuring accuracy of bookings, patient communication, and fee estimates.
Supporting process improvements and workflow efficiency initiatives.
About You
Demonstrated experience in medical bookings, call centre, or customer service roles.
Supervisory or leadership experience.
Excellent communication and problem-solving skills.
Strong organisational skills and ability to manage competing priorities.
Ability to balance operational and supervisory responsibilities.
A positive, team-focused approach.
Benefits
Permanent full-time hours with a leading professional company.
Subsidised uniforms.
Free parking.
Modern working facilities.
THRIVE Wellbeing Program offering Emotional, Financial, Physical and Social opportunities (including Fitness Passport & Flare Discount app).
Career and Professional Development opportunities.
Access to our Employee Assistance Program (EAP).
Discounted Medical Imaging.
This is a FULL-TIME on-site role working Monday to Friday at our corporate Head Office in Mandurah, Western Australia.
How To Apply
Visit page/join-us/current-vacancies/ to update your interest in this role via our candidate portal.
Not already registered?
Please submit your resume by selecting "Apply".
For further questions, contact our Talent Acquisition Team member: Emma Butler ().
Apex Radiology & Integral Diagnostics supports a multicultural and diverse workplace.
We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.
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