Senior Customer Insights Manager

2 months ago


North Sydney Council, Australia MLC Limited Full time

About the Role:

The Senior Customer Insights Lead is a critical position within MLC Limited, responsible for shaping and executing the company's customer insights and analytics approach.

Key Responsibilities:

  • Formulate a customer insights and analytics framework and strategy to support customer strategy development.
  • Leverage customer and policy data, research insights, and customer value analytics to inform customer-centric decision-making.
  • Develop and implement data translation and automation processes to create reusable data assets.
  • Interpret customer and operational data to provide actionable insights and drive business growth.
  • Collaborate with the data & analytics team to enhance MLC Limited's customer analytics capability.

Requirements:

  • 10+ years' experience in customer insights, data, and analytics within the life insurance industry.
  • Expertise in data extraction, ETL, analytics, and visualization tools such as Power BI, SQL, Python, R, SAS, and Excel.
  • Tertiary qualifications in Data Science, Statistics, Finance, or related fields.
  • Proven ability to build compelling data-driven narratives and present to influence priorities and action.

Working at MLC Limited:

MLC Limited is a values-driven business that strives for high performance and growth. We offer a supportive, inclusive, and flexible team culture, including hybrid working arrangements. Our employees benefit from career development opportunities across our business units and teams, as well as recognition and reward programs.


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