Manager Customer Research

5 months ago


Sydney, Australia Onset Full time

Manager Customer Research & Insights
- 3-6 month daily rate contract
- Up to $800 per day
- Sydney CBD based with WFH flexibility

We're searching for a Storyteller; an exceptional Customer Research & Insights Manager/Consultant who can assist our unique financial services client on their transformational Voice of the Customer (VOC) journey.

While initially a 3-6 month contract, you will work directly with the GM of CX and the Senior CX Manager to collaborate cross functionally and guide their VOC program and strategy. You will lead the end-end execution of research and analytics projects to understand customer needs, preferences and pain points and then deliver insights in a meaningful way to drive action and inform business decisions that align to the overall customer experience strategy. You may also lead and mentor a team of 4 research and insights analysts.

**What We're Looking For**:

- Proven experience (8+ years) in Quantitative / Qualitative research, insights, or related roles, with a strong emphasis on VOC.
- Leadership qualities that inspire a team to reach their potential and drive results.
- Strong influencing skills and stakeholder engagement/relationship management experience
- Proficiency using research software such as Qualtrics, Medallia, Q Research Software, SPSS, digital qualitative platforms, Excel, G-suite
- Ability to synthesise multiple data points to identify insights / trends, and establish recommendations / implications for the business
- Strategic mindset with the ability to connect insights to overarching business goals.
- Excellent communication skills to convey complex findings in a clear and actionable manner.
- You are great at telling a story and taking a customer on a journey through your use of data and the insights it provides.



  • Sydney, New South Wales, Australia Garvan Institute of Medical Research Full time

    The Genomic Medicine Lab at the Garvan Institute of Medical Research is a dynamic team with expertise in clinical medicine, genomics, and computational biology. Our research focuses on understanding, predicting, diagnosing, treating, and preventing disease. We have key expertise in diseases of inflammation, ageing, and blindness, where we perform...

  • Research Coordinator

    4 weeks ago


    Sydney, New South Wales, Australia Garvan Research Foundation Full time

    About the RoleThe Garvan Research Foundation is seeking a highly skilled and motivated Research Coordinator to join our Philanthropy Team. This is a vital role that will support the Prospect Research & Strategic Projects Lead in identifying, researching, and analysing prospective donors to provide valuable insights for cultivation and solicitation.Key...


  • Sydney, New South Wales, Australia Roy Morgan Research Full time

    Conduct Surveys and Interviews with NeutralityRoy Morgan Research is seeking a Field Research Officer to conduct surveys and interviews with the public in a professional and accurate manner. As a Field Research Officer, you will engage with people from diverse backgrounds and experiences, asking questions and gathering respondent responses with...


  • Sydney, Australia Talenza Full time

    Customer Insights Research Manager - NSW GovernmentLocation: Parramatta, Sydney, with great WFH flexibilityRate: $900 - $1050 per day + SuperContract Length: Till June 30th 2025Note: Must have 7yrs+ experience in customer research & insights, along with stakeholder relationships in the Government/Public Sector.We are currently seeking an experienced Customer...


  • Sydney, New South Wales, Australia Roy Morgan Research Full time

    As a Field Research Officer with Roy Morgan Research, you will be responsible for conducting telephone interviews with members of the public to gather data on various topics. This is a casual position that requires a high level of professionalism, integrity, and social skills.Key Responsibilities:Conduct telephone interviews with respondents in a...


  • Sydney, New South Wales, Australia Roy Morgan Research Full time

    Join Roy Morgan Research as a Field Research OfficerRoy Morgan Research is seeking experienced professionals to join our team as Field Research Officers. As a Field Research Officer, you will be responsible for conducting face-to-face interviews with members of the public, gathering data, and ensuring the accuracy of records.Key Responsibilities:Conduct...


  • Sydney, Australia The Garvan Institute of Medical Research Full time

    The Garvan Institute of Medical Research brings together world-leading researchers and clinicians, collaborating locally and globally to improve human health. Our mission is to harness all the information encoded in our genome to diagnose better, treat, predict and prevent disease. From individual patients with rare diseases to the many thousands affected by...


  • Sydney, New South Wales, Australia Roy Morgan Research Full time

    Roy Morgan Research is seeking experienced professionals to work on market research projects. We offer short-term contracts for Field Research Officers, working 30+ hours on large government projects that require face-to-face interviews. This is a full-service opportunity with flexible hours, allowing you to manage your workload independently.To be...


  • Sydney, New South Wales, Australia Roy Morgan Research Full time

    Roy Morgan Research is seeking experienced professionals to join our team as Field Research Officers. This role involves working on various research projects, collecting data through interviews and observations, and maintaining accurate records.Key Responsibilities:Conduct face-to-face interviews with participants from diverse backgroundsCollect and record...

  • Research Assistant

    2 days ago


    Sydney, Australia Garvan Institute of Medical Research Full time

    The Immunology & Immunodeficiency Lab is led by Prof Stuart Tangye and is focussed on understanding the molecular and cellular requirements necessary for generating successful immune responses following infection and/or vaccination and how these processes are disrupted by specific genetic defects. Specifically, we study individuals with immune diseases such...


  • Sydney, New South Wales, Australia Roy Morgan Research Full time

    Job Summary: We are seeking a skilled Field Research Officer to join our team at Roy Morgan Research. As a Field Research Officer, you will be responsible for conducting research projects throughout Australia, engaging with diverse communities, and collecting data with professionalism and integrity.Key Responsibilities:Conduct research projects in various...

  • Research Assistant

    2 days ago


    Sydney, Australia The Garvan Institute of Medical Research Full time

    The Immunology & Immunodeficiency Lab is led by Prof Stuart Tangye and is focussed on understanding the molecular and cellular requirements necessary for generating successful immune responses following infection and/or vaccination and how these processes are disrupted by specific genetic defects. Specifically, we study individuals with immune diseases such...

  • Research Scientist

    2 days ago


    Sydney, New South Wales, Australia Garvan Institute of Medical Research Full time

    About the RoleAre you a highly skilled and motivated Research Assistant looking for a new challenge? We are seeking an experienced Research Assistant to join our team at the Garvan Institute of Medical Research in Sydney. As a Research Assistant, you will play a key role in conducting experiments within your research platform, working collaboratively with...

  • Research Associate

    2 weeks ago


    Sydney, New South Wales, Australia Garvan Institute of Medical Research Full time

    Join a dynamic team of scientists at the Garvan Institute of Medical Research, a world-renowned leader in medical research, and contribute to groundbreaking discoveries in genomics and computational biology.About the OpportunityWe are seeking an exceptional Research Associate to join our team and contribute to the development of innovative research projects....

  • Research Scientist

    2 months ago


    Sydney, New South Wales, Australia Garvan Institute of Medical Research Full time

    About the RoleWe are seeking a highly motivated and experienced Research Officer to join our team at the Garvan Institute of Medical Research. The successful candidate will be responsible for conducting independent research experiments within their research platform, working collaboratively with their supervisor and other researchers.Key...

  • Research Officer

    2 months ago


    Sydney, Australia Garvan Institute of Medical Research Full time

    The Oncofetal Ecosystem lab is involved in research at the intersection of cancer genomics and immunology and is committed to the development of next generation of medical therapies. The research in the laboratory involves cutting edge single-cell and spatial transcriptomics technologies, bioinformatics, machine learning and innovative approaches for mRNA...

  • Research Officer

    2 months ago


    Sydney, Australia Garvan Institute of Medical Research Full time

    The Genomic Medicine Lab (led by A/Prof Owen Siggs) is a dynamic team with expertise in clinical medicine, genomics, and computational biology. The foundation of all of our research is genomics, which we use to better diagnose, predict, and treat disease. We have key expertise in diseases of inflammation, and blindness, where we perform high-quality genomic...


  • Sydney, New South Wales, Australia Garvan Institute of Medical Research Full time

    Job Summary:The Garvan Institute of Medical Research seeks a highly motivated Senior Research Assistant/Laboratory Manager to join our team in the Developmental and Disease Epigenomics Laboratory. As a key member of our team, you will be responsible for conducting independent experiments and overseeing daily laboratory operations, including equipment and lab...

  • Lab Manager

    2 weeks ago


    Sydney, New South Wales, Australia Garvan Institute of Medical Research Full time

    The Genomic Medicine Lab at the Garvan Institute of Medical ResearchThe Genomic Medicine Lab is a dynamic team within the Garvan Institute of Medical Research, led by A/Prof Owen Siggs. Our team has expertise in clinical medicine, genomics, and computational biology, leveraging genomic research to understand, predict, diagnose, treat, and prevent disease. We...

  • Research Scientist

    1 month ago


    Sydney, New South Wales, Australia Garvan Institute of Medical Research Full time

    The OpportunityWe are seeking a highly skilled Research Officer to join our Systems Immunology group at the Garvan Institute of Medical Research. As a key member of our team, you will contribute to our mission to harness the power of genomics to better understand autoimmune and allergic diseases.Key Responsibilities:Conduct original research under limited...