Full-Time Customer Experience Advocate

7 days ago

Sydney, New South Wales, Australia beBeeCareer Full time $60,000 - $80,000
Customer Service Role

We are seeking a dedicated customer service professional to join our dynamic team in South Australia. This is a fixed term full-time contract covering parental leave, offering fantastic career development opportunities within the industry.

In this role, you will be part of a supportive and close-knit team, assisting customers via phone, email, and in person at our Trade Counter.

Key Responsibilities:

  • Deliver exceptional customer experience across multiple channels – phone, email, in-store, and internal systems
  • Support the Trade Counter with customer enquiries, stock replenishment, general housekeeping, and other ad hoc tasks
  • Take ownership of customer requests and resolve enquiries efficiently within set timeframes
  • Review customer sales history to identify service needs and upsell opportunities
  • Keep customers informed about new products and services

Required Skills and Qualifications:

  • Confidence using computer systems and the ability to learn quickly
  • Previous experience in customer service – ideally in a trade store, call centre, or retail environment
  • A strong ‘customer first’ mindset and excellent communication skills
  • Self-motivation and a genuine interest in growing professionally
  • Great problem-solving abilities and the capacity to work independently
  • Strong organisational and time management skills

Benefits:

  • Continuous career development to gain new skills and knowledge
  • Monday to Friday schedule – enjoy your weekends
  • A successful Refer-A-Friend program, earning up to $2000 for each referral
  • Additional discounts from over 300 corporate partners
  • Flexible working, with access to our All Can Flex programme

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