Customer Experience Advocate

2 days ago

Sydney, New South Wales, Australia beBeeFuneral Full time $50,000 - $120,000

We're seeking an exceptional customer advocate to join our team as a Funeral Arranger. This role is at the forefront of making funerals simple and inexpensive for families in need.

As part of our transformation, we're looking for someone with excellent communication skills and a passion for providing great customer experiences.

In this role, you'll be the first point of contact for both existing and new customers, advocating on their behalf and providing feedback to internal teams on how to better meet customer needs.

You'll also be responsible for resolving customer complaints and dissatisfaction, improving negative customer experiences through effective problem-solving and communication.

To succeed in this role, you'll need:

  • Service orientation: Actively seek and develop strategies to help key stakeholders
  • Resilience: Bounce back from stressful experiences while being optimistic, emotionally aware, and adaptable
  • Prioritization: Compare and rank the relative importance &/or urgency of different tasks to identify the best order of actions

In return, you'll enjoy:

  • A dynamic work environment that values innovation and collaboration
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • The chance to make a meaningful impact on people's lives during a difficult time

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. We're committed to creating an inclusive workplace where everyone feels valued and respected.

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