Customer Service Representative
7 days ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the face of our brand, you will interact with customers at the rental counter, complete rental bookings, and respond to general customer inquiries.
Key Responsibilities
- Establish customer car rental needs by actively listening and providing personalized solutions.
- Review and recommend various add-ons and services to meet customer needs.
- Communicate rental procedures and guidelines effectively to ensure a smooth customer experience.
- Complete rental bookings in a timely, efficient, and accurate manner.
- Answer customer questions and inquiries in a professional and courteous manner.
Perks and Benefits
- Competitive hourly pay with loadings and commission incentives.
- Wellbeing program including life insurance, discounted health insurance, and superannuation options.
- Access to Perkbox, offering discounts and offers with hundreds of retailers and big brands.
- Employee discounts on car rental across Avis Budget Group.
- Employee Assistance Program (EAP) provided by Converge, offering 24/7 support for mental health and wellbeing.
- Full training provided to help you achieve your goals and reach your potential.
Requirements
- A full and valid driver's license.
- Availability to work on a rotational roster, including evenings, weekends, and public holidays.
- Ability to work in a fast-paced environment while delivering exceptional customer service.
- Previous experience in retail, hospitality, customer service, or similar roles.
- Ability to follow procedures and adhere to company guidelines and standards.
- Comfortable learning and using various computer systems to accurately input rental information.
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