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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer at the Bank of Queensland.
As a key member of our team, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
Key Responsibilities:
- Provide excellent customer service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Process customer transactions, including account openings, deposits, and withdrawals.
- Initiate quality conversations with customers to understand their financial needs and provide personalized solutions.
- Book appointments and conduct interviews with customers to discuss their financial goals and objectives.
- Make outbound calls to customers to maintain and build relationships.
- Perform daily maintenance of the ATM and cash management tasks.
- Order stationery and supplies as needed.
- Ensure compliance with all relevant laws and regulations.
About You
We are looking for someone with outstanding customer service skills, excellent communication skills, and a passion for delivering exceptional customer experiences.
Requirements:
- Previous customer service experience, preferably in the banking industry.
- Ability to work collaboratively as part of a team.
- Willingness to go above and beyond for customers and colleagues.
- Driven to take a personalized approach with every customer interaction.
- Ability to learn and confidently use a number of technical financial systems.
About Us
The Bank of Queensland is a regional bank with a national presence, providing a genuine alternative for Australian financial services customers and employees.
We are committed to creating prosperity for our customers, shareholders, and people through empathy, integrity, and making a difference.
Our Perks:
- BUPA Corporate Plan.
- Discounted financial products.
- Employee Assistance Program (EAP).
