Australia Warranty Training Specialist

1 week ago


Melbourne, Victoria, Australia Ford Motor Company Full time
About the Role

We are seeking a highly skilled and experienced Australia Warranty Training Specialist to join our team at Ford Motor Company.

Job Summary

The successful candidate will be responsible for leading local warranty training, managing the Warranty Counselling Process with Dealers in Australia and New Zealand, and conducting follow-up education and training after reviews and audits.

Main Responsibilities:
  • Develop and deliver warranty training material
  • Provide input in producing eLearning modules
  • Deliver online training based on individual dealer requests
  • Deliver face-to-face training after Step 2 desktop reviews
  • Deliver face-to-face classroom-style course training
  • Lead the Warranty Counselling Process (WCP)
  • Support Dealer self-reviews
  • Support Dealer desktop reviews
  • Support the Global Warranty Team in India
Requirements:
  • Tertiary qualification in Education or a Trade qualification with more than 3 years experience in warranty roles
  • Above-average proficiency with MS Office products
  • Proficiency/knowledge of warranty processes and dealer processes
  • Strong verbal and written communication skills
  • An ability to drive results and interact with regional markets
About Us

At Ford, we are committed to innovation and delivering exceptional customer experiences. We are evolving to focus on services, experiences, and software that will continue to power the freedom of movement for all Australians.

We offer a competitive salary of $120,000 - $150,000 per annum, depending on experience, plus a range of benefits including work-life balance, opportunities for professional growth, and a comprehensive rewards program.



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