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Dispute Mediator Professional
2 weeks ago
The Dispute Resolution Specialist role encompasses resolving customer and merchant disputes in a fair, transparent, and timely manner.
- Investigate, manage, and resolve escalated and complex customer and merchant disputes effectively.
- Provide comprehensive support to the Customer Service team for escalated complaints.
- Prepare detailed, logical, and well-explained External Dispute Resolution (EDR) responses to AFCA, other dispute resolution bodies, and consumer advocacy groups.
- Analyze complaint data, report on trends to the business, and make recommendations to enhance processes.