Dispute Settlement Services

1 week ago

Melbourne, Victoria, Australia beBeeDispute Full time $72,751 - $89,400

We are seeking a skilled Dispute Resolution Specialist to join our team in delivering dispute resolution services.

The role of the Dispute Resolution Specialist is to promote, conduct and deliver dispute resolution services to parties in dispute by working with parties individually and together to resolve disputes face to face or by telephone.

This position requires the ability to conduct intake assessments, narrow issues and support the parties to reach a resolution through delivery of mediation/conciliation whilst remaining impartial and neutral.

Key Responsibilities:

  • Undertake the assessment and analysis of the dispute and diagnose dispute resolution requirements.
  • Provide advice to parties on options available and make recommendations using the assisted settlement processes to provide fast resolution including independently providing parties with appropriate third-party referrals as needed.
  • Encourage parties to explore potential solutions and find mutually acceptable outcomes, using a facilitative approach to resolution and ensure issues are clarified.
  • Use sound judgement to determine appropriate course of action based on evidence from all parties and relevant stakeholders pertaining to the case.

Required Skills and Qualifications:

  • Demonstrated experience in a high-volume case management environment.
  • Experience in the assessment of disputes, case management and dispute resolution techniques.
  • Demonstrated ability to provide authoritative advice and make third party referrals in a dispute resolution setting.
  • Experience in working with legislation and Acts in a client focussed environment.

Benefits:

  • A competitive salary package.
  • An exciting opportunity to work with a high-performing and passionate team.

About You:

  • Demonstrated experience in a high-volume case management environment.
  • Experience in the assessment of disputes, case management and dispute resolution techniques.

Qualification/Requirements:

  • A working knowledge of relevant legislation and Acts.
  • National Mediator Accreditation and conciliation experience is desirable.

How to Apply:

  • All applicants must submit their application through our online portal.

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